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Job Title: HR Officer
Location: Hertford
Starting Salary: £30,151 with the opportunity to progress to a maximum of £32,909 (pro rata for part-time)
Hours: 37 per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

Hertfordshire County Council’s (HCC) Human Resources department is looking for an organised, professional and friendly HR professional to join the team responsible for advising over 8,000 managers and employees on HR Policy and Procedure.

Does this sound like the right opportunity for you?

If so, we look forward to hearing from you

The HR Service Desk comprises of four HR Officers and is managed by two Senior HR Officers (job sharing). The HR Officers are responsible for advising managers and employees from all council departments on a wide range of informal employee relations matters including Ill Health, Discipline, Performance, Probation and Grievance.

As a HR Officer in this team, you will own your own queries and will work to provide timely, professional, and accurate HR advice to your customers. Given the size and scale of HCC, your customers will include managers and employees across many sectors including social work, the fire service, law and finance.

The HR Officers that work within the HR Service Desk must be able to work comfortably within a fast-paced environment. The huge range of customers and HR issues that may present themselves mean that the ability to think on your feet whilst remaining calm and professional is critical. That said, the team are incredibly supportive and any queries that are high risk or complex will be managed with the support of your manager and peers.

No two days are the same on the HR Service Desk. The role is unique in that it works with every single discipline within the HR profession and therefore offers unparalleled learning and development opportunities. You will become a subject matter expert in advising on the informal side of all employee relations matters.

The role will largely be based from home with the opportunity to come to County Hall in Hertford to spend time together as a team and collaborate.

• Understanding of Employee Relations, familiarity with HR policies and procedures, and experience of advising managers and employees
• Excellent customer service skills and the ability to communicate clearly and professionally with staff at all levels, both verbally and in writing
• A team player who works collaboratively with colleagues
• Ability to build relationships and influence managers, using challenge when appropriate
• Ability to build and maintain strong working relationships with customers, partners and colleagues, ensuring the customer journey is paramount
• A positive approach to change
• Ability to prioritise and deliver under pressure
• A customer and solution focussed approach
• An understanding of the wide range of customers using the HR Service Desk
• Confident in using Microsoft Office packages and other databases.

Those that work for Hertfordshire County Council make a very real impact on the lives of Hertfordshire’s residents. By supporting them as employees, you will be enabling them to continue their vital work whilst ensuring that their experience as a manager or employee of such a large organisation is fair, rewarding, and positive.

Closing Date: Tuesday 25th April 2023
Interview Dates: 10,11,15 & 17 May 2023

For an informal discussion and more information please contact: Grace Marshall at [email protected] or 01992 556333 or 26333 internally

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here