Reception/Security Guard (Day) – LE2 – London London, England
Job description
Contract: 12 Months Fixed Term
Hours: Full time, 40 hours per week. Part time hours may be considered.
Salary: £29,880 - £31,768 per annum (full time equivalent)
The Australian High Commission, London is looking for a Security Guard to complete day shifts at Australia House during normal office hours. The normal shift pattern will be from Monday to Friday 8:00 am to 5:00 pm daily.
Please note that the successful applicant will be engaged under a UK contract of employment as a Locally Engaged Staff member.
About the Department of Foreign Affairs and Trade
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high-quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the Position
The key responsibility of the Reception Day/Security Guard is to assist the Australian High Commission in supporting the physical security of Australia House, our employees and visitors in line with standard operating procedures and guidelines. As the first point of contact, the Reception / Day Security Guard is responsible for dealing with members of the public in a polite, personable and effective manner.
The key responsibilities of this position include, but are not limited to:
- Provide security and guard services to the High Commission.
- Ensuring all relevant security procedures are undertaken in relation to visitors to the High Commission.
- Monitor the Visit Management System (VMS) and Security Management MS Outlook mailbox.
- Receive visitors and contact relevant officer who will escort visitors.
- Assist with/respond to queries from the public, in an appropriate and professional manner.
- Arrange issue and collection of door keys and maintenance of the Key Register.
- Monitor CCTV, fire and alarm systems, and report all incidents to the supervisor. Assist with safe evacuation of staff, and maintain security of the building thereafter.
- Conduct internal and external patrols as directed.
- Maintain Occurrence Record daily, submitting shift reports daily and incident reports as required.
Qualifications/Experience
Essential
- Effective communication and customer service skills, with proven ability to remain calm and polite under pressure and show discretion and professionalism at all time.
- Security Industry Association qualification or prior training.
- Experience monitoring CCTV, auditing, and the ability to provide Audio and Written Evidence of security breaches, up to an evidential standard expected within the Courts.
- X-Ray operation and interpretation to SIA standard.
- Excellent interpersonal skills and ability to engage professionally with senior stakeholders including VIPs.
- Experience answering telephone calls and forwarding as appropriate.
- Experience operating a fire or other alarm system in a commercial environment.
Desirable
- Current SIA licence
- Experience in protective security, law enforcement, military policing or similar career background.
- Experience working in a busy reception area, interacting with the public and visitors.
- First Aid at Work Qualified or similar standard qualification or ability to obtain and maintain qualification.
- Clean UK driving licence (or ability to obtain and maintain licence).
SELECTION CRITERIA
Please address each of the selection criteria for the role in the spaces provided on the application form. Drawing from your prior experience, please provide examples of where you have demonstrated the required competencies or transferrable skills.
The word limit is strictly 250 words per response. The panel will not assess responses that exceed the word limit.
A. The ability to liaise effectively with staff and members of the public in a polite and professional manner, using strong verbal and written communication skills to provide excellent customer service.
B. Demonstrated flexibility and ability to contribute to a team environment, including willingness to cover for team members as required.
C. The ability to act calmly under pressure and use good judgement in responding to security incidents and emergencies.
D. Strong organisational skills with high levels of accuracy and attention to detail.
E. Proficiency using IT software programs, including the Microsoft Office suite, and electronic documents and databases.
F. Please detail your preferred number of working hours per week (i.e. full time (40 hours per week) or part time hours (please specify))
The Australian High Commission, London is looking for a Security Guard to complete day shifts at Australia House during normal office hours. The normal shift pattern will be from Monday to Friday 8:00 am to 5:00 pm daily.
