HR Helpline Agent Ipswich, England
Job description
Job Title: HR Helpdesk Agent
Trust Location: East Suffolk & North Essex NHS Foundation Trust
Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then East Suffolk & North Essex NHS Foundation Trust is the place to be.
About the Trust
At East Suffolk and North Essex NHS Foundation Trust (ESNEFT) we provide hospital and community health care services for Colchester, Ipswich, and local areas. Formed on 1 July 2018, ESNEFT is the largest NHS organisation in the region.
What you’ll be responsible for:
- Deal with external and internal queries. This may include providing complex or sensitive nonclinical information or advice to patients or relatives.
- Pass on messages as appropriate to the relevant person in a timely way.
- Use initiative to deal with routine and some non-routine problems that may arise, and only exceptionally refer more complex issues to the appropriate person.
- Assist in developing, maintaining efficient electronic and manual filing systems.
- Provide a range of administrative/secretarial support relevant to area, ensuring that urgent matters are actioned and escalated without delay.
- Give guidance, support and empathetic approach to any complaints or concerns raised and liaise with the relevant manager.
- To actively participate in the development of improvements for the service. Incorporate new practices to take account of new technology, demand/capacity tools.
- You may be required to undertake training in your own discipline, which may include new starter induction.
You’ll learn the following whilst working at the trust:
- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.
You’ll have the following skills/experience:
- Administration experience
- Experience in a similar role
- NHS experience
- Excellent organisational skills
- Excellent communication skills
- Excellent telephone manner
- Microsoft Office package knowledge e.g., Outlook, Word, Excel
Depending on the Trust, you may require variable additional certification and skills.
As a member of NHS Professionals, you have fantastic benefits:
- Competitive pay rates- work this week, get paid next week
- Essential support when you need it- 24/7 365 days- call us anytime
- Multi locational- work across neighbouring Trusts
- Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
- Training and development opportunities- Keep up with the essentials and more
- Build holiday allowance for every shift you work- your work life balance is important to us
- Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
NHS Professionals manage your data, please see our Privacy Notice on our website.
Job Types: Part-time, Temporary contract
Part-time hours: 17 per week
Salary: £11.85 per hour
Schedule:
- Day shift
Work Location: One location
Reference ID: 60464
