support specialist Westwood, MA
Job description
PURPOSE:
The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).
Our mission is "Better work, Better world," and we take great pride in PI's power to supercharge workplace relationships and culture to achieve the unthinkable. We're our own best case study! You'll be working toward a mission that inspires you, and you'll be surrounded by fun, smart, driven people day in and day out.
There's a reason more than 8,000 companies—including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.
The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. "Better Work, Better World," starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.
POSITION:
PI Is in search of an IT Support Specialist to help with our day to day IT and SecOps (Info-Sec) Operations and help in supporting our fellow Pioneers in getting resolutions to their incidents and requests.
EX): We're looking for an energetic, collaborative, and entrepreneurial software engineer with proven experience improving software architecture and features. The Support Specialist will get extensive insight into the day to day Support Systems here at PI as well as exposure to the Security side of things on both the end user side and internal enterprise security as well.
The ideal candidate will be "TBD" .
Are you passionate about IT and Helping your teammates/clients/end users be the most productive people they can be? With a central focus on IT support here at PI and Minor focus on Security (both online and enterprise), you could be the right candidate for this very special opportunity. The ideal candidate will have 1-3 yrs of IT/Customer Support experience and enjoy learning hands on for this opportunity here in Westwood MA.
YOUR DAY-TO-DAY:
Provide 5-7 bullet points outlining the high-level actions this person will be measured on.
- Inventory Management and Asset provisioning - laptops, peripherals, various other IT related equipment.
- Shipping and Receiving responsibilities for Materials, cataloging, and organizing supply area.
- Account creations and permissions management across various platforms (Google/Microsoft/Adobe etc)
- Supporting our knowledge portal and ticketing systems (Jira/Asana) for Incidents and Requests, escalating as needed.
- Parsing PHISHING and Security reports for potential threats being reported by our Pioneers.
- A/V Support (projectors, zoom accounts/rooms and set up for large company events.
SHOULD YOU APPLY?
If you've got all the below skills, drop what you're doing right now and reach out. If you've got some of these skills, we still want to hear from you!
Think head, heart, briefcase in that order. Remember that the job ad should incentivize candidates to apply. The interview team will worry about filtering for specific traits or level of fluency with a certain tool. Try to avoid years of experience, which has been shown to work against diverse, inclusive team-building!
A strong familiarity with IT/AV related systems and hardware.
- Familiarity with Google Workspace, Jumpcloud/Active Directory experience is a plus!
a resourcefulness to provide workarounds when needed, and resolutions to problems whenever possible
At The Predictive Index, we value flexibility. All PI employees have the choice to work either at our Westwood, MA headquarters, Remote, or a mix of both!
Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.
Teamwork: Focus on the "we," not the "me."
Honesty: Follow your moral compass.
Reliability: Be someone others can count on.
Energy: Be balanced, be energized.
Action: Errors of action are better than errors of inaction. Be brave.
Drive: Own it.
Scope: Don't try to boil the ocean.
The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
The Predictive Index is an Equal Opportunity Employer.
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