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During a Typical Day, You’ll:

• Advisor to the business on people matters, such as employee disciplinary meetings, terminations, and investigations.
• Support on business re organization, TUPE, restructure, redundancy in relation to an administration/data point of view.
• Maintain compliance with UK and Ireland employment law and legislation.
• Assist in the development and implementation of people policies.
• Support internal communications regarding status changes, benefits, or company policies.
• Coach and develop Managers on HR Policies and procedures and best practice
• Deliver HC inductions to new hires for all clients in the UK & Ireland
• Analyse and report on sickness absence, attrition and exit interview to identify trends, and report back to key stake holders
• Ensure the timely and accurate update of employee data in the Oracle database to guarantee appropriate administration of employee records.
• Understand the HR operating model, roles and responsibilities.
• HX Connect is our employee portal where employees raise a ticket for support
• Work closely with HRSS (HR Shared Services) and the HX Connect team and ensuring that HX Connect functionality complies within the UK and Ireland people processes.
• Support payroll for its monthly preparation and reporting.
• Develop your knowledge and skills in using the tools available to accomplish the HR coordinator role – Oracle, iAspire, Taleo, Avaya, Teams, Zoom, HX Connect and TTEC intranet platform.
• This list is not exhaustive

What You Bring to the Role

• 2-3 years experience in Human Resources with understanding of employee relations regarding policies, procedures, coaching, and compliance with local laws and regulations
• Ensures confidentiality in all matters
• Collaborative and represents the HR function professionally at all times
• Approaches matters calmly and objectively
• Is adept at stakeholder management
• Open, honest, and empathetic manner when dealing with people
• Strong attention to detail and desire to follow procedures
• High customer service orientation
• Detailed oriented
• Acts at pace and is direct but respectful in communications
• Excellent organizational skills
• Advance excel skills would be an advantage.

What You Can Expect

• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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INTERNAL JOB DESCRIPTION (iAspire)
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HCP2
Human Capital Generalist
P&E
What You’ll Do
Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and human capital as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.
This is a 12 month contract position.
You’ll report to the UK HR Manager. You’ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.
Eligibility Guidelines (iAspire)

• 6 months or more tenure in current position
• GCA level no more than 2 levels above current role
• Working remotely in the UK
• Performance of associates: no corrective actions, meets or exceeds full satisfaction on most recent check-in from all other employees

During a Typical Day, You’ll

• Use the Human Capital database including collecting data from employees and record management
• Support benefit enrollment and assist with employment-related documents
• Maintain and archive personnel files
• Prepare reports for payroll and support payroll preparation
• Support the onboarding process
• Arrange health and safety training, medical checks and ensure all required documents are in place
• Support the recruiting team

What You Bring to the Role

• 3+ years’ experience in Human Resources with understanding of employee relations regarding policies, procedures, coaching, and compliance with local laws and regulations
• Communication styles and approaches to different employees and management styles
• Open, honest, and empathetic manner when working with people
• Support team members with their questions
• Working knowledge of database applications
• Trusted advisor to team members in challenging situations

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.