Job description
Job Responsibilities:
A client facing advisory role, with tasks which include (but not limited to):
- Mailbox management - Managing the intake of all new cases through email and our HR system, ensuring the right cases are escalated to the right team as needed.
- HR Answers Escalation - Advise managers and employees on general queries relating to HR policies and procedures. Act as an escalation point for the HR Answers Team where support is needed outside the specific HR policies/specialist HR teams. Pick up queries that require investigation and resolution, not just policy guidance.
- Performance Management - In partnership with Employee Relations, support managers with performance coaching process and probation period extensions and terminations.
- Redundancies - Partner with HR Business Advisors and the Business to support the end to end redundancy process including finalizing of all paperwork and supporting both managers and employees from initial communication through to termination of employment.
- Leave of Absence Support - Support both managers and employees during leaves of absence such as sickness (including occupational health and reasonable adjustment, maternity/paternity and unpaid leave).
- Death In Service - working closely with the UK Benefits Team with supporting family members with the death in service process.
- Core Projects - Work on core projects to support key HR initiatives such as automating processes, diversity equity and inclusion, digitizing the client experience or SME related process improvement
Required qualifications, capabilities, and skills:
- HR background (experience in dealing with HR cases over the phone/via email/system preferred)
- Excellent written and oral communication skills.
- Proficient in MS Office particularly with Excel.
- Able to influence stakeholders and feel comfortable with ambiguity.
- Excellent organization and attention to detail with the ability to handle multiple demands and shifting priorities.
- Client-service focused team player who operates with a sense of urgency and professionalism. Knows when to escalate matters for appropriate resolution.
- Critical thinking and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.