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BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: HR Customer Service Advisor
Location: Milton Keynes (MK4)
Salary: £28,000
Shift Pattern: Monday-Friday. Day-time hours only (Hybrid - 3 days office working per week)
Contract Type: 12 Month Fixed Term Contract (Full-Time)
Closing Date: 20th August 2023

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too.

The key responsibilities in this role include;

• Provide timely, accurate advice, support and guidance on end-to-end employee lifecycle processes, including new vacancies, joiners, movers, leavers, pay changes, special leave types and compensation.
• Provide timely, accurate advice on employee relations policy and processes, pay and grading, terms and conditions of employment, diversity, and development issues.
• Liaise with the People Performance Case Management team in relation to more complex HR issues.
• Resolve day to day customer service enquiries, issues, and complaints, escalating as appropriate, and deal with any service recovery.
• Administer and process redundancy calculations, compromise agreements and bi-annual health checks, within agreed procedures, standards, and timescales, complying with all statutory requirements.
• Ensure that all employee data is entered into Oracle and associated HR systems in a timely, accurate and consistent manner, whilst ensuring accurate and comprehensive employee information.
• Action workflow requests in a timely and consistent manner to agreed standards and targets whilst ensuring a high level of customer service satisfaction.
• To assist Data Protection with organisational processes necessary for handling Subject Access Requests and other requests for personal data from external authorities.

You won't find another job like the one you'll find with DHL Supply Chain.

Now, here's what we need from you:

• Previous Customer Service, Call Centre or Shared Services experience would be advantageous.
• Ability to analyse and interpret complex written information and quickly identify problems and find workable solutions
• Experience in using MS Excel, PowerPoint & Oracle HRMS (desirable)A careful listener and a creative problem solver
• Deals with confidential or sensitive issues discreetly
• Be a team player with the ability to motivate and work alongside others and share best practice

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more is hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

Our approach to Diversity and Inclusion

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We're committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent and consistent across the UK.