HR Customer Service Administrator Milton Keynes, England
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: HR Customer Service Administrator
Location: Milton Keynes
Work pattern: Hybrid (3 days in office, 1-2 days WFM)
Shift pattern: Monday-Friday. Day-time hours only.
Contract Type: Permanent (Full-Time)
Closing Date: 19th March 2023
Please note: We will be looking to hold an Assessment Day on Wednesday 22nd March (AM & PM timeslots), which will be confirmed at a later date.
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”
If this sounds like a team you'd like to join … keep reading.
We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Administration of key HR and/or supporting processes to ensure the smooth running of the shared service HR offering.
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
- Ensuring Quality administration in a high volume, fast paced HR environment with phone work to ensure customer requests are processed within the appropriate Service Level Agreement.
- Becoming a specialist in the administrative processes within your team, looking always to improve to support the businesses growth agenda.
- Ensure incoming queries & work requests are actioned professionally and efficiently.
- Accurately document inquiries using Customer Relationship Management tool & deliver clear, concise, effective, and timely communication notes.
- Act as Subject Matter Expert for processes managed within the respective team.
- Provide friendly, efficient, and effective service to customers to achieve applicable KPIs and SLAs.
- Escalate / redirect inquiries as required.
- Utilise Work Instructions and documented processes to ensure consistency and accuracy.
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
- Previous experience in administration or entry level HR role.
- Excellent telephone manner (call center experience would be beneficial).
- Excellent communication skills - Verbal and written.
- Use your own initiative to problem solve - Thinking outside of the box.
- Proficient Business software skills (MS Word, MS Excel etc) and able to operate via multiple systems.
- Graduate degree qualification or equivalent (desirable).
What will you get in return?
As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
