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Job description

SUMMARY: This position will be primarily responsible for supporting the shared service center. The shared service center is the first line of contact for managers or employees HR related questions.

DUTIES AND RESPONSIBILITIES

• Provide exemplary customer service to employees, managers and the HR Team. Exemplary customer service will be demonstrated through conflict mitigation, providing appropriate and timely answers to questions, escalating unresolved concerns through the ticket system for resolution. Monitoring ticket issue resolution when assigned for timeliness.
• Remain proficient and current in all HR Disciplines to ensure optimal problem resolution and service. The functional areas will include but not limited to: recruiting, open positions, on-boarding, HRIS/Timekeeping/ESS utilization, policies, documents, payroll questions or complaints.
• Respond to employee needs in a timely manner including: Paycom password & security question resets, user name, reallocating sick to PTO, direct deposit and pay card issues.
• As assigned, manage the timely and accurate on-boarding and document management for new hires and rehires including drug screens/ physicals and employment verification.
• Manage E-verify process for all assigned hires and rehires, communicate Tentative Non-Confirmations, follow-up and communicate to HRM any pending issues for resolution on a timely basis. Ensure confirmation receipt is recorded.
• Develop process and documentation exception reporting to address concerns within no more than 48 hours to the respective HRM.
• Process and file all documents within 48 hours of receipt.
• Maintenance of documents and policies/procedures in the master repository, as needed.
• Administer all employment practices and policies in strict compliance with Federal, State and Local Law.
• Responsible for creation, maintenance and control of all personally identifiable information or any other information protected by Confidentiality and Privacy Standards, in accordance with Mass Regulations on Personal Identity Regulations and HIPAA.
• Special projects as business dictates.

SUPERVISORY RESPONSIBILITIES

• N/A

SKILLS AND QUALIFICATIONS

• Professional, friendly and team oriented
• Results driven, gets things done
• Organized and detailed
• Ability to operate in a confidential work environment
• Proficient in Microsoft Word, Excel, and PowerPoint
• Bachelors degree preferred, but not required
• Knowledge of state/federal laws and regulations pertaining to labor, benefits and compensation preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands on the computer
• The employee frequently is required to talk or hear
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is occasionally required to reach with hands and arms

WORK ENVIRONMENT

• The noise level in the work environment is usually quiet
• Ability to drive results with a sustained intense work ethic in a high volume atmosphere
• Flexibility to adapt to a continually changing and fast paced business environment
• The individual must possess a results orientation, competitive nature and a desire to make things better. This requires both critical thinking skills and the ability to translate into action that drives results.
• Team Orientation is doing what is best for the organization foremost, by providing value and a solid contribution. You are not the focus, the team is.
• Remember, everyone has customers.
• A dynamic, complex fast-paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.

CERTIFICATES, LICENSES, REGISTRATIONS

• N/A

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $21.02 - $25.31 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person