Job description
- Market leading contributory pension scheme
- Generous holiday entitlement 270 hours a year (inclusive of Bank Holidays) plus every other Friday off
- Flexible working hours
- Salary sacrifice scheme
- Consideration for either full time or part time hours. Just let us know on your application if you wish to work part time
- Deliver high quality, timely and accurate transactional services, covering the training services within SLA requirements
- Deliver high quality HR guidance to customers, providing first point of contact services (via telephone, email and walk-ins) and resolution of queries, adopting a culture of customer and service excellence
- Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player
- Maintain workload and case trackers to enable the reporting of service performance and identification of improvements
- Ensure local work instructions are followed to maintain process compliance (with regard to legal, regulatory and internal requirements) and quality
- Ensure HR related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including supporting the archiving process
- Ensure the HR Information System is accurately updated and transactions are processed in a timely fashion
To be successful in this role you should have the following skills:
- Good standard of general education, with proven literacy and numeracy
- CIPD Level 3 would be desirable
- Customer service skills
- Excellent telephone manner
- Attention to detail and accuracy
- Working knowledge of MS Excel, Word, PowerPoint or a large ERP system
- Experience of working in a service orientated team delivering transactional / administrative tasks
All candidates must be able to apply for and maintain the correct security clearance for this role.