HR Advisor Gillingham, England
Job description
RCB Healthcare Group are a family-run business with 7 care homes spread across Kent and Hampshire.
An exciting opportunity has arisen for an experienced UK based HR Advisor to join our friendly, ever-growing team based at our Head Office in Kent.
This is a brand new role in the company. We would like the candidate to provide high quality ER / HR support and advice to managers in a focused way and within SLA. You will manage and monitor a wide range of cases which are escalated from our HR Helpdesk that vary in complexity, including supporting the defence of ET claims.
Dealing with a number volume of cases in a fast paced environment you will upskill and empower our Home Managers and Area Directors to make sound and balanced decisions in relation to their teams, which support the RCB Healthcare vision to be the first choice care home for those in the communities we serve, their Relatives and our Colleagues.
Your role will involve:
- Working with the Home Managers to deliver a high quality service and the best support to the care homes we serve.
- Advising, coaching and guiding our Home Managers on how to proceed with any absence, performance, conduct, grievance and capability issues following best practice and ensuring compliance with employment law.
- Responding effectively to queries and using your experience to influence the appropriate course of action and escalating when needed.
- Building good relationships with Home Managers and Directors, highlighting significant trends and working in collaboration to achieve the best for our homes.
- Assist with the creation and updating of policies and procedures to keep them aligned with legislative requirements and maintaining our ethos.
- Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, changes and best practice, as well as sharing/using our case experiences to learn and improve, informing our coaching and processes.
- Leading or supporting appropriate projects when required.
- Creating and maintaining accurate records of all calls received and advice given.
About You
Essential Skills and Experience:
- Significant experience working in Human Resources in an Employee Relations Advisor role or something very similar where you have experience of handling a variety of Employee Relations issues
- CIPD qualified, you can demonstrate knowledge of legal requirements and best practice ideas in a similar industry
- Strong working understanding of Employment Law & HR ‘best practice’ industry standards.
- Strong working knowledge of ER issues such as, Discipline, Grievance, Suspensions, Performance Improvement and Sickness absence and the ability to apply these to a variety of situations using a pragmatic and commercially focused approach
- Experience of supporting the defence of ET claims
- Excellent communication skills, both verbal and written and demonstrating strong relationship building and networking skills. Interacts with others in a sensitive, respectful and effective way.
- Excellent customer service skills and the ability to work well and adapt your style to suit different audiences
- IT literate to include the use of Microsoft Office
- Ability to prioritise workload and plan time effectively, working on your own initiative, proactively and at pace to deliver required milestones
- Working to tight deadlines whilst responding to last minute changes within these
- Ability to analyse management information to drive decision making
- Leads by example, is open to feedback and demonstrates the values of the company
- A sharp eye for detail as well as being curious and intuitive, leading to creative solutions and approaches
- Ability to make rational judgements based on relevant information and able to provide relevant options and risks
Desirable Skills and Experience:
- HR / ER Advisory experience within the social care sector
- Demonstrable experience of designing & delivering HR related training
- Experience of HR Project Implementation
- Experience of case managing ET claims
- Experience of working individually and/or in partnership with a field based HR team
- Experience of TUPE and Redundancy
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
