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We’re looking for exceptional people to join BBC HR Manager Advice, our team of Employee Relations experts within the People Services. Every day we coach and guide Managers on the best approach to employee related matters whilst ensuring compliance with BBC policy and employment law.

The HR Administrator is often the first point of contact for Managers and co-ordinates the seamless running of the service between Advisers and Managers and managing expectations. We are looking for outstanding people who are curious about the world of employee relations, and enjoy working in a fast paced environment.

Handling confidential and sensitive information you'll ensure that our security protocols are rigorously applied. You'll gain an understanding of employee relations matters and be able to quickly identify the nature of a query and direct managers to the appropriate Adviser or alternative support.

Using our case management system you'll be setting up cases, so accuracy and attention to detail is essential. You’ll assist with compiling a variety of reports and tribunal bundles, help keep our Knowledge Portal and documents up to date, ensure authorised managers are able to access their cases and provide basic IT support.

• You'll be able to quickly and confidently assess information both written and verbal, to triage calls/communications to the Manager Advice team and action accordingly, or direct to a more appropriate support.
• Confident in using databases, and with high level of accuracy and data quality, you'll set up new cases within our bespoke system as required, and update activities, for the purposes of MI.
• You'll apply our security protocols, ensuring that only authorised managers with a legitimate interest, have access to cases
• You'll be confident working in a fast paced environment and comfortable managing high volumes of queries to tight SLAs
• As a strong team player you'll work collaboratively with colleagues to deliver an excellent service
• Having an eye for detail and GDPR knowledge, you'll run case reports as required – including Employment Tribunal document bundles, Subject Access Request reports, GDPR or data breaches - and review / pass to appropriate departments or team colleagues for review.
• You’ll assist with updating our Manager Advice site and associated documents with required changes.
• You’ll ensure that administrative processes are undertaken in line with policy, law and best practice

• You’ll arrange and conduct individual Welcome calls for new Managers and other applicable service users where appropriate, providing an overview of our service and case management system, and arrange group Welcome briefings as required.

Please see the attached Job Description for more information

• Excellent customer service skills and experience
• Basic computing and telephony skills
• Excellent attention to detail and accuracy when entering data; ensuring facts are correct, complete and consistent
• Proven and effective administrative skills
• Uses standard procedures and common sense to solve problems
• Understands how to handle, resolve and escalate enquiries; passes on information promptly
• Understands how to work effectively in a team to deliver

Desirable

• Prior experience of working in a service centre environment
  
  
  
  
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We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Band: A
Contract type: Fixed Term contract for 12 months
Location: UK - Hybrid however travel to Birmingham - The Mailbox will be required twice a month.

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.