hr administrator Bexley, England
Job description
Act as the first point of contact to clients both in person and on the telephone, maintaining calmness, politeness and good customer relationship skills at all times. Process and register all new referrals for the MSK team via choose and book system, paper referrals and self referrals within service KPIs. Take clear (legible) and concise messages for other members of the team. Forward messages to staff members in a timely manner via email and record messages in RiO Update details of existing clients using RiO.
This will include synchronisation of records, booking follow up appointments as requested by clinical staff. Calling patients and / or writing to them to confirm appointments Arrange and re-schedule clinics as necessary ensuring that new patients are booked within the service KPIs for waiting times. Ensure clear communication to patients / clients when changes are made at short notice
