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Job description

• Working as part of a team in our fast paced and newly formed ‘HR Hub’ team, you will provide a professional, high quality HR service to members of staff and managers
• To provide administration support for all HR transactional activities for all staff across all regions in accordance with internal policies and procedures
• Support all regional HR teams with ad hoc HR administration
• Adding value to the HR service by providing timely and efficient responses, within agreed service level agreements (SLA’s) and key performance indicators (KPI’s)
• Maintain all activities in accordance with agreed SLA’s
• To undertake any other duties as may be required commensurate with the level of the post and its responsibilities.
• Assist with drafting and monitoring SLA’s

Manage all transactional* requests that are forwarded to the HR Admin Hub email inbox

• Take ownership of requests and respond to requestor directly
• Complete necessary documents/letters in accordance with requests transactional requests or Policy and Procedures
• Draft best practice processes and produce process flows
• Train other members of HR about processes to ensure consistency
• Devise and maintain letter templates in clear written English for managers to use when corresponding with employees in accordance with policy and legal precedent
• Alert Managers, HRM’s or HRA’s of any timescale triggers
• Ensure relevant case management tracking or filing systems are updated with case notes or copies or correspondence
• To act as a point of contact for HR internal enquiries via telephone, and email
• To arrange meetings on behalf of the Human Resources Managers such as exit interviews, maternity meetings and Flexible Rostering etc.
• To co-ordinate, maintain and manage records as directed by the HR Hub Manager
• Undertake document searches on relevant systems to satisfy requests for information, ie SAR, Datix, GDPR etc
• To attend and participate in meetings and produce minutes, as required
• To liaise with payroll and collect staff information relating to mortgage and property rental references and prepare draft responses for employees.
• To act up in the absence of the HR Hub Manager if appropriate.

London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.

We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Please see attached job description for full details of the role and responsibilities for this role.