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Human Resources (HR) serves all business lines and support functions across the bank with a wide range of HR services.

Human Resources Services (HRS) provides HR shared services covering a wide range of processes in the Employee lifecycle, including On-boarding, Employee Data

Management, Off-boarding, Payroll, Time & Absence Management, HR & Compensation

Administration and Service Delivery as well as HR systems support and Learning Administration. In partnership with Human Resources (HR), HRS strives to provide excellent customer service through its product offering to employees and managers whilst focusing on process re-engineering and initiatives to enhance the Shared Services role in ICBC Standard Bank.

Job Purpose

This job sits within the London HR Shared Services (HRS) team in the UK, servicing employees in all ICBCS locations - London, Asia and New York. This is a key, client-facing role, delivering HR transactional support and advice to all ICBC Standard Bank employees, temp, consultants and HR. The job holder will be the first point of contact for HR Services and will be responsible for establishing and preserving strong relationships with internal clients, providing accurate and timely customer service and resolving HR transactions and administration, including complex issues, within agreed service levels. The job holder will have ownership & accountability for managing the resolution of customer issues.

Key Responsibilities

ICBC Standard Bank | Job description

• Administration of the end to end HR employee lifecycle processes including but not limited to Offer Management for new joiners, Pre-employment screening, On-boarding & Off boarding, Learning Administration, Absence Management etc
• Assist in the preparation of employee letters and HR documentation
• Maintenance of all HR Core Systems in relation to new joiners, leavers, internal movements etc
• Serve as first point of contact on various HR system (absence, learning and performance) related enquires from internal and external stakeholders
• Support the Senior HR Analysts with employee enquiries that are marked for their attention in the HR Services inbox and respond to them in a timely and professional basis in line with the Banks's Values and with discretion
• Track and capture HR data on HR Services reporting trackers accurately
• Provide routine management information reports and data from HR Core Systems to HR Business Partners and other key stakeholders in the bank
• Check and process HR invoices timely and accurately
• Manage corporate inductions monthly by liaising with presenters, sending out calendar invites and marking attendance etc
• Responsible for the document management processes within HR Services Team, ensuring that all required documentation is filed accordingly to employee personnel records and archiving of paper and digital files in accordance with GDPR
• Active participation as required in various HR projects, providing operation input to business requirements and operational readiness for implementation

Preferred Qualifications and Experience

Either CIPD qualified, working towards the qualification or interested in doing so

Experience required to successfully perform the role:

• Experience of working in a similar role in HR

Experience of working within a customer/client service environment

• Knowledge of HR policies, procedures, administration processes and associated risks desired
• Experience of owning employee life cycle processes administration

Knowledge, technical skills and expertise:

• Strong organisation, prioritisation and multi-tasking skills
• High level of accuracy and attention to detail
• Strong customer service skills
• Exceptional communication skills both written and oral
• Strong interpersonal skills
• Proficiency with Microsoft Office products
• Ability to deliver to the required service standards in a customer focused environment

Personal attributes:

• Attention to detail
• Results-orientated and deadline driven

ICBC Standard Bank | Job description

• Client/customer focused mind-set
• Builds client relationships and partnerships
• Team player
• Demonstrates initiative and takes ownership
• Resilience
• Willingness to learn High level of integrity

The role would suit someone who is:

• Able to navigate complexity
• Can work in ambiguity
• Able to multitask and prioritize effectively