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Job reference

REQ14205

Date posted

02/06/2023

Application closing date

19/06/2023

Location

St James Street Office

Salary

Grade 2 (£21,575 - £21,968)

Contractual hours

37

Basis

Full time

Job category/type

Administration/Clerical

Attachments

Customer Service Advisor Job Description - September 2021.pdf SLHD_behaviour framework_v1.pdf

Job description

Grade/Salary: Grade 2 (£21,575 - £21,968)

Hours/Type: 37 hours per week permanent

Location: St. James Street office, Doncaster

Closing Date: 19 June 2023

Description:

To work as part of a dedicated team of Customer Service Advisors providing an effective, customer focused service at all times.

Duties include:

• Providing support to customers over the phone, face to face and by written correspondence in relation to estate and tenancy management enquiries.
• Providing reception services when and where necessary ensuring that customer care is maintained at all times and reception points are maintained through regular checks.
• To take ownership of customer enquiries providing a start to end service.
• To have the ability and experience to use a wide range of IT systems to complete all tasks related to the role.
• Assist with low level tenancy and estate management work and low level income management work.
• Maintain the garage waiting list, undertaking new allocations and administer the collection and recovery of garage rent arrears.
• Assist customers with benefit enquiries, including providing support and guidance with welfare benefit changes and money management advice.
• Liaise with all internal departments of St. Leger Homes and their partners to deal with customer enquiries effectively and efficiently.

If you would like an informal discussion about the job or any further information please contact Dave Randerson, on 01302 736732 or email [email protected]