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hr administrator Hitchin, England

Emil Dale Academy

Full Time Hitchin, England 25000 - 20000 GBP ANNUAL Today

Job description

Team Administrator - Job description

Post title: Team Administrator

Responsible for: No direct reports

Reports to: Business, Compliance & Strategy Manager

Post Duration: Permanent

Hours: 40 hours per week

Start date: Immediately

Salary: £20,000 - £25,000 depending on experience

Job summary

Based at Emil Dale Academy, 60 Wilbury Way, we wish to appoint a new Team Administrator who will be responsible for providing a courteous, efficient and effective service to academy staff, students and visitors.

Emil Dale Academy is a full-time professional Musical Theatre Academy based in Hitchin, Hertfordshire. We are fast becoming the UK's number one choice for training specialising in Musical Theatre offering a BA Hons Degree Course, 2 Year Sixth Form & 1 Year Foundation courses.

Hours:

During term time, shifts will be between 7.00am - 3pm, or 9.30am - 5.30pm and this is scheduled on a monthly basis.
During show seasons (March and June), hours can vary but you will be expected to work some evenings.
Outside of term time, hours are Monday - Friday 8am – 4pm or 9am - 5pm.

Responsibilities:

To provide a courteous, professional, helpful, efficient and prompt service to the students and staff at the Academy.
To act as first point of contact for students, staff and visitors.
To answer and redirect telephone calls promptly and efficiently, and to follow up on voicemails.
To respond to emails efficiently and help maintain acceptable levels of emails in the inboxes.
To help open and/ or close the buildings at the start and end of the day (depending on which shift you work).
To receive post and goods for the academy.
To greet visitors including visiting tutors.
To take payments and maintain appropriate records both for in-house purchases and over the phone.
To assist with keeping the reception area and office clean and tidy, and help report on any maintenance issues within the academy grounds.
To report any low stock items to your supervisor to ensure the company does not run out of critical items; some ordering duties following the Purchase Order approval system.
To assist with registration and administration for events such as open days and auditions.
To assist with productions including working some evenings and weekends during production runs (note* we only run productions for a maximum of 21 days per year).

Personal Specification

Qualifications/ Specialist Knowledge

Knowledge of Microsoft Office packages preferred but not essential.
Educated to A Level standard (including minimum Grade C in English Language and Mathematics at GCSE) or equivalent vocational qualifications.

Experience

Experience of working in a customer-focused role deemed relevant to this post.

Skills

Fluent written and spoken English skills.
Excellent spelling and grammar are essential.
Excellent problem-solving skills and adaptable to changes.
Proactive and able to use initiative to help forward think and plan.
Ability to demonstrate a customer focused and positive approach.
Be a clear communicator, both orally and in writing with good interpersonal skills.
Excellent telephone manner.
Have good planning, organisational and numeracy skills.
Be able to combine attention to detail and thoroughness whilst still achieving deadlines.
Have the ability to work quickly and accurately.
Excellent proof-reading skills.
Able to work effectively in a team.
Ability to manage changing priorities and deadlines.

Attributes and Behaviour

Planning and organising.
Works in a planned and structured way.
Uses own and others time effectively.
Sets own priorities in conjunction with team and area objectives.
Plans workload and tasks in a systematic way.
Ensures that all activities are completed on time.
Uses systems and tools to ensure records and audit trails are clear and up to date.
Keeps work systems up to date, neat and tidy.
Ensures that others know how process and systems work.
Maintains flexibility in work plans to allow for changing circumstances.

All staff at Emil Dale Academy are required to:

Carry out their responsibilities with regard for all Emil Dale policies and procedures.
Accept responsibility for ensuring that all policies and procedures in relation to Health and Safety are adhered to.
Respect the confidentiality of data stored electronically and by other means in line with GDPR and Data Protection.
Undertake duties as may reasonably be expected within the scope and grading of the post.
Be professional, cooperative and flexible in line with the needs of the post and the college.
Have a valid DBS certificate (can be obtained through the college if required).

Job Types: Full-time, Permanent

Salary: £20,000.00-£25,000.00 per year

Benefits: