hr administrator Hitchin, England
Job description
Team Administrator - Job description
Post title: Team Administrator
Responsible for: No direct reports
Reports to: Business, Compliance & Strategy Manager
Post Duration: Permanent
Hours: 40 hours per week
Start date: Immediately
Salary: £20,000 - £25,000 depending on experience
Job summary
Based at Emil Dale Academy, 60 Wilbury Way, we wish to appoint a new Team Administrator who will be responsible for providing a courteous, efficient and effective service to academy staff, students and visitors.
Emil Dale Academy is a full-time professional Musical Theatre Academy based in Hitchin, Hertfordshire. We are fast becoming the UK's number one choice for training specialising in Musical Theatre offering a BA Hons Degree Course, 2 Year Sixth Form & 1 Year Foundation courses.
Hours:
- During term time, shifts will be between 7.00am - 3pm, or 9.30am - 5.30pm and this is scheduled on a monthly basis.
- During show seasons (March and June), hours can vary but you will be expected to work some evenings.
- Outside of term time, hours are Monday - Friday 8am – 4pm or 9am - 5pm.
Responsibilities:
- To provide a courteous, professional, helpful, efficient and prompt service to the students and staff at the Academy.
- To act as first point of contact for students, staff and visitors.
- To answer and redirect telephone calls promptly and efficiently, and to follow up on voicemails.
- To respond to emails efficiently and help maintain acceptable levels of emails in the inboxes.
- To help open and/ or close the buildings at the start and end of the day (depending on which shift you work).
- To receive post and goods for the academy.
- To greet visitors including visiting tutors.
- To take payments and maintain appropriate records both for in-house purchases and over the phone.
- To assist with keeping the reception area and office clean and tidy, and help report on any maintenance issues within the academy grounds.
- To report any low stock items to your supervisor to ensure the company does not run out of critical items; some ordering duties following the Purchase Order approval system.
- To assist with registration and administration for events such as open days and auditions.
- To assist with productions including working some evenings and weekends during production runs (note* we only run productions for a maximum of 21 days per year).
Personal Specification
Qualifications/ Specialist Knowledge
- Knowledge of Microsoft Office packages preferred but not essential.
- Educated to A Level standard (including minimum Grade C in English Language and Mathematics at GCSE) or equivalent vocational qualifications.
Experience
- Experience of working in a customer-focused role deemed relevant to this post.
Skills
- Fluent written and spoken English skills.
- Excellent spelling and grammar are essential.
- Excellent problem-solving skills and adaptable to changes.
- Proactive and able to use initiative to help forward think and plan.
- Ability to demonstrate a customer focused and positive approach.
- Be a clear communicator, both orally and in writing with good interpersonal skills.
- Excellent telephone manner.
- Have good planning, organisational and numeracy skills.
- Be able to combine attention to detail and thoroughness whilst still achieving deadlines.
- Have the ability to work quickly and accurately.
- Excellent proof-reading skills.
- Able to work effectively in a team.
- Ability to manage changing priorities and deadlines.
Attributes and Behaviour
- Planning and organising.
- Works in a planned and structured way.
- Uses own and others time effectively.
- Sets own priorities in conjunction with team and area objectives.
- Plans workload and tasks in a systematic way.
- Ensures that all activities are completed on time.
- Uses systems and tools to ensure records and audit trails are clear and up to date.
- Keeps work systems up to date, neat and tidy.
- Ensures that others know how process and systems work.
- Maintains flexibility in work plans to allow for changing circumstances.
All staff at Emil Dale Academy are required to:
- Carry out their responsibilities with regard for all Emil Dale policies and procedures.
- Accept responsibility for ensuring that all policies and procedures in relation to Health and Safety are adhered to.
- Respect the confidentiality of data stored electronically and by other means in line with GDPR and Data Protection.
- Undertake duties as may reasonably be expected within the scope and grading of the post.
- Be professional, cooperative and flexible in line with the needs of the post and the college.
- Have a valid DBS certificate (can be obtained through the college if required).
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Hitchin: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 12/08/2023
