Housing Support Worker Coventry, England
Job description
Job Description
1. JOB PROFILE
Post
Housing Support Worker - Coventry
Term
Permanent Position
Salary
Pay Award Pending
Pension
Auto enrolment into a Group Pension Scheme or other qualifying pension scheme of the employee’s choice. Employer contribution @ 7% of annual salary.
Leave Entitlement
Annual Leave - 25 days per annum plus eight statutory days.
An additional 2 days per annum are awarded after 2 full years in service & an additional 3 days after 5 full years in service.
Sick Leave - In addition the statutory minimum entitlement the organisation will pay full pay for up to five working days in the first 13 weeks of service. Thereafter entitlement will be up to 30 working days paid leave in a 12 month rolling period.
Other Leave – Enhanced Maternity Leave, Paternity Leave and Carer’s Leave (see Contract of Employment for further details).
NB all entitlements are pro-rata for part-time staff
Other
· The post is subject to a probationary period of six months which may be extended in exceptional circumstances
· Flexible working is in operation
· Death in service insurance
· Health benefits
Hours
37.5 hours per week
Reporting to:
Team Manager
Job Location
Office base is Oakwood House, Cheylesmore, Coventry, CV1 2HL
Some travel is a requirement of the post for which suitable expenses will be paid.
Approved by:
Operations Services Manager
Date Reviewed / Approved
14/03/2023
2. MAIN PURPOSE OF JOB:
As part of a team, provide and maintain:
a) A high quality, effective, sensitive and appropriate support service to people aged 16 and upwards who have a support need and are homeless or whose accommodation may be at risk.
b) The necessary support to enable people to maximise their potential and enable them to live as independently as possible.
c) A safe and secure environment for residents.
3. MAIN DUTIES AND RESPONSIBILITIES
a) Carry an agreed caseload of residents.
b) Interview potential residents and carry out appropriate needs and risk assessments.
c) Develop and implement individual Support Plans and carry out regular reviews.
d) Ensure residents are informed and, where necessary, assisted to access appropriate welfare benefits, health, welfare and other support services, participating in a multi-agency approach as necessary.
e) Take responsibility for ensuring that accommodation charges are paid by residents and income is maximised.
f) Maintain a high standard of record keeping and ensure that appropriate administrative procedures are adhered to.
g) Carry out necessary health and safety checks as required.
h) Take responsibility for safeguarding clients through adherence to the organisation’s safeguarding policy and procedures.
i) Report repairs, renewals, health and safety concerns etc to appropriate colleagues in a timely manner.
j) Ensure that client confidentiality is maintained in accordance with organisational policy and the law, liaising with senior colleagues as necessary.
k) Ensure that personal targets are met and reported to line managers as required.
l) Identify gaps in provision and assist colleagues in the development and implementation of new services as requested.
m) Together with other colleagues, participate in fundraising applications and other initiatives as requested.
n) As agreed with line managers, participate in an out of hours system on a rota basis.
4. OTHER
a) Ensure that all duties are carried out in a professional manner and in accordance with the guidelines and policies of Coventry Cyrenians.
b) Take responsibility for the health and safety of yourself and others whilst at work and ensure the health and safety of colleagues and/or visitors.
c) Attend training courses, supervision sessions and meetings as required.
d) Assist in the induction of new staff as requested.
e) Carry out such duties as may be commensurate with the post as agreed by line managers.
f) Occasional evening and weekend work may be required.
PERSON SPECIFICATION
HOUSING SUPPORT WORKER
AREA
REQUIREMENT/QUALIFICATION
(E = Essential; D = Desirable)
E
D
HOW IDENTIFIED
Education
Minimum of NVQ Level 2 (or equivalent) in a relevant subject
NVQ Level 3 (or equivalent) or a willingness to attain this qualification or similar within 2 years of taking up this position.
R
R
Certification
Certification or interview
Experience
A minimum of 12 months experience of working with clients who are homeless or whose accommodation may be at risk
R
Application and Reference
Knowledge
An understanding of issues around homelessness
A working knowledge of welfare benefits particularly Universal Credit and Housing Benefit
R
R
Application & Interview
Skills & Abilities
Ability to cope in crisis situations
Ability to work on own initiative
Ability to work in and adapt to a changing environment
Good communication skills
Good administrative, recording and reporting skills
A good standard of numeracy and literacy
Ability to work flexible hours as required
Ability to work as an effective member of a team
Ability to present in a professional manner
Have a flexible, positive and solution orientated approach to
work
Computer literacy to include word processing and basic spreadsheets
Full UK drivers licence
R
R
R
R
R
R
R
R
R
R
R
R
Application & Interview
Attitudes & Values
A commitment to deliver to individual and organisational targets
Empathy with the aims and values of the organisation
Commitment to continuous improvement including own professional development
Commitment to principles of Equal Opportunities
Have a committed attitude to Health and Safety
R
R
R
R
R
Application & Interview
Due to the nature of this post it is subject to a Disclosure and Barring Service (DBS), criminal records check.
Job Type: Full-time
Salary: From £21,800.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Coventry, CV1 2HL: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- Support Environment: 1 year (required)
- Adult Support: 1 year (required)
Licence/Certification:
- NVQ Level 2 Health & Social Care (required)
Work Location: One location
