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Full Time / 37 hours per week / Fixed Term for 12 Months

If you’re looking for a meaningful role, in a supportive, and progressive work environment then look no further.

The STAR Service has five teams based across the city. The teams support tenants who may be vulnerable with complex needs by providing practical and emotional support.

This is an exciting opportunity to join a new Floating Support Team to provide intensive housing related support to tenants with substance misuse and mental health treatment needs.

You’ll also be involved in the development and provision of Trainer Flats, offering one to one support and pre tenancy training to residents within a small, supported housing project.

The aim of the service is to deliver intensive resettlement support and interventions to prevent tenancy failure. You will work together with other agencies to support vulnerable tenants to develop skills and confidence to maintain their tenancy, and access treatment services, in addition to encouraging them to consider training and employment for long term financial stability.

We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please ensure you have your line manager’s approval before applying.

This is a full time, fixed term position for 12 months, working Monday to Friday. You’ll be based at City Hall, however you’ll be required to travel across the City to undertake home visits and attend meetings.

What you’ll be doing

Drawing on your experience of housing, and relevant legislation knowledge, you’ll manage your own caseload offering face to face support to vulnerable tenants to offer a well-planned and holistic transition into independent accommodation and ongoing tenancy support. You’ll be responsible for case management, including needs and risk assessments, support plans and maintaining case files. Co-ordinating and facilitating access to a range of support services, you’ll aim to improve the wellbeing of our tenants and enable them to maintain their tenancies.

Adopting a psychologically and trauma informed approach, you’ll build a rapport and trust with tenants to offer intensive housing related support. You’ll show tenacity and creativity to engage with, and support people, with chaotic lifestyles, including entrenched single homeless people, rough sleepers, those with substance misuse and mental health issues and people with community care needs, empowering them to live more independently.

You’ll offer a non-judgemental approach to resettlement and tenancy support with the ability to advocate on behalf of excluded groups and work creatively with partner agencies to overcome any barriers to accessing support. Utilising your knowledge around the issues that vulnerable people face, and your supportive nature, you’ll identify the needs and abilities of individuals by visiting, interviewing, and undertaking assessments and referrals as necessary to help them achieve their potential.

You’ll have the ability to work well under pressure, ensuring you manage and prioritise competing priorities within the dedicated time scales. Working well independently, you’ll also be a strong team player and actively support your colleagues by sharing workloads and good practice to develop of shared ethos of delivering high quality, person centred, housing related support.

This post is subject to an enhanced DBS checks.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

If you’d like to have a chat before applying, feel free to contact Rita Palan, STAR Team Leader on 0116 454 5948 or by email [email protected]

Interview/Assessments will take place on Tuesday 27th, Wednesday 28th and Friday 30th June 2023.