Housekeeping Supervisor Truro, England
Job description
We have a fantastic opportunity for a committed & hardworking individual, looking for a new chapter in their career, to come and join our team at The Idle Rocks & St Mawes Hotel in St Mawes, South Cornwall.
COMPANY BENEFITS
- FREE FERRY travel if commuting from Falmouth or Staff Accommodation options
- MONTHLY TIPS
- Generous Staff Discounts
- Relais & Châteaux UK & Worldwide property discounts
- Friends and family rates
- Meals and drinks whilst on duty
- Free parking
- Training & Career progression plans
- Sailing lessons during the summer months
- Use of The Hidden Cinema
- Flexible shift patterns
- Enrolment in Hospitality Action Employee Assist program, offering support and advice for a range of topics 24/7
- Company Pension Plan (Nest)
- Life insurance
Guest Service, Operation and Product
- The Housekeeping Supervisor is responsible for ensuring all Housekeeping areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements.
- Lead, train and supervise housekeeping staff on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
- Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives.
- Have full awareness of SOP’s and your role as Supervisor in ensuring the Housekeeping team follow through on these standards on a daily basis.
- Assess inventory of, assign for cleaning and inspect rooms.
- Verify and report status and/or discrepancies of rooms.
- Manage the stock control of all cleaning products, chemicals and laundry.
- Monitor lost and found property, stockrooms and inventories.
- Assisting with the development of a proactive relationship with the Front Office and ensuring that all rooms are cleaned in conjunction with guests’ check-in / departures.
- Perform housekeeper duties as needed.
- Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs.
- Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives.
- Assist in performance evaluation of housekeeping staff as needed.
- Respond to special guest requests in a timely, friendly and efficient manner.
- Health and Safety management – comply with company procedures and Safety Risk Audits.
- Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.
- Ensure you are confident with your service and product knowledge, be interested, ask questions, be enthusiastic about learning more. This includes not only the hotel bedrooms and the local are, all other related subjects to the business.
- Be a team player – understand your colleagues role and tasks and how your action influence the rest of the operation.
- Adhere to the uniform standards at all times including high levels of personal hygiene.
About you
- A relaxed willingness to respond to challenges with a "can do" attitude.
- A commitment to achieving the best possible solutions.
- Creative problem solver, and sees 'problems' as 'opportunities'.
- Flexible approach – understanding that the hotel environment requires flexibility in terms of the role, always being guest focused and being willing to conduct tasks out with the Housekeeping department should there be a business need to do so.
- You must have worked in a similar position in a hotel environment previously, and have at least 1 years’ experience as Hosekeeping Supervisor or 2 years’ as Housekeeping Assistant.
Special aptitudes
- Infectious personality, warm and welcoming by nature.
- Proactive individual who responds rather than reacts to the needs of the hotel and its guests.
- Dedicated and committed to their current role, as well as their own development and progression within the hospitality business.
- Excellent organisational skills.
- Strong team player – essential.
- Flexible approach to working hours.
- Smart appearance and professional manner.
- Must work well under pressure with ability to prioritise.
- Able to work on own initiative.
- Good sense of humour – essential.
- The hotel will depend on a Housekeeping Assistant who is 100% committed to the success of the whole hotel, not just in the Housekeeping Department.
ABOUT OUR HOTELS
· The Idle Rocks & St Mawes Hotel are located on the Roseland Peninsula in the heart of St Mawes, an idyllic spot voted as the best seaside town in the UK. Anchoring St Mawes reputation as a desirable Cornish location, these boutique hotels are considered the region's top luxury British retreats.
· The Idle Rocks, the 18-bedroom Relais & Châteaux hotel encapsulates a blend of traditional coastal culture and contemporary design. Complete with an award-winning restaurant led by Executive Head Chef Dorian Janmaat, a relaxing treatment room and unprecedented views across the water. Its location, accompanied by hospitality that is genuine and engaging, radiates a calming environment providing the perfect all-around escape for couples, solo travellers, and families alike. Winner of ‘Best Hotel of the Year’ & ‘Best Restaurant of the Year’ in both awards, Cornwall Tourism Awards 2022 and the South West Tourism Awards 2022.
· St Mawes Hotel offers 7-individually designed bedrooms; classic luxury meets seaside chic. Lively and informal, yet without compromising on taste and style, the Upper Deck Restaurant is a convivial experience, enjoying the best locally sourced ingredients. The Lower Deck bar offers a wide range of Cornish gins & real ales and there a weekly Live Music nights showcasing some of the best South Wests up & coming talent too. The adjoining 30-seat private dining Courtyard Room is perfect for a private party, a wedding reception or a special place to dine with family or friend, whilst our state-of-the-art luxury Hidden Cinema offers audiences a unique cinema going experience, with special screenings throughout the year.
Qualifications Hospitality related qualifications are desirable, however not compulsory should your experiences prevail. No previous experience is needed.
Contract
- Job Types: Full-time, Permanent.
- Salary: £11.50 per hour + MONTHLY TIPS
- Holidays: 28 days per year.
- Schedule: Day shift, Monday to Friday, and weekend availability.
More information
- The Idle Rocks Hotel: https://idlerocks.com/
- St Mawes Hotel: https://www.stmaweshotel.com/
- Relais & Châteaux: https://www.relaischateaux.com/gb/
Job Types: Full-time, Permanent
Salary: £11.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Tips
Ability to commute/relocate:
- Truro, TR2 5AN: reliably commute or plan to relocate before starting work (required)
Experience:
- Housekeeping Assistant: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
