Housekeeping Manager Compton Dundon, England
Job description
My client is a busy, award winning, venue situated five miles outside Glastonbury for groups specialising in personal growth, spiritual development and complimentary therapies. The Head of House / Housekeeping Manager is the person primarily responsible for the cleaning and presentation of the Centre. It is a flexible-hours position equating to approximately four days a week (30 hours) , depending on occupancy of the centre, and would suit someone with initiative and some hospitality experience and flair.
The position is offered as a ‘come-in’ basis to someone living locally and is supported by an Assistant House Manager who reports into Head of House, working with a small team of typically around half a dozen people.
Specific duties include:
· Preparing for each group’s arrival, arranging and cleaning the main halls, bedrooms, bathrooms, compost loos and dining room etc according to requests.
· Fast and thorough cleaning essential.
· Organising rotas for casual help with cleaning where necessary.
· Welcoming groups when they arrive, ensuring all their rooms are ready, showing them how the centre works, providing leaders with a Health and Safety checklist and ensuring they appoint monitors where appropriate (fire, urn, etc). Dealing with any queries or requests as they arise.
· Liaising and dealing – together with other members of the EarthSpirit team - with any requests which may arise ‘out of hours’ after the group has arrived.
· Ensuring cleaning is arranged for weekends making use of on-site volunteers or occasionally working weekends when changeovers are scheduled.
· Looking after any participants who may arrive early.
· Being the point of contact for groups’ enquiries while they are here – shared with the assistant house manager and occasionally other departments as guided by the general manager.
· To be responsible for any requests to change rooms by participants during the retreat. Conveying the cost of the change in advance.
· To be responsible for maintaining the standard and keeping records of housekeeping during retreat bookings, for example check the loos, sweep entrance and mid-week checks including smoke alarms.
· Liasing with incoming groups regarding any requests and ensuring they have completed the relevant welcome forms and that dietary information is passed on to the kitchen.
· Closing down, or delegating, close down of the centre when a group leaves, turning off water heaters, lights etc. and starting up the centre after a fallow period.
· Collecting Questionnaires from guests/rooms and handing them into the Office. Also passing on to the Office any verbal feedback from guests/group leaders.
· Responsibility for laundry: this is done ‘in house’, except where there is a need to send it out for laundering when there are unusually large groups/fast turnover changeovers.
· Keeping the laundry and office clean, hoovered and organised. Re-cycling where possible.
· Spotting repair and maintenance jobs and liaising with the Grounds man/ Office to make sure repairs are done quickly.
· Overseeing and doing deep-cleaning - rooms, carpets, curtains and sofas, windows, floors etc - when there are breaks between groups; cleaning and treatment of the wooden floors to keep them in good condition.
· Monitoring cleaning supplies and ordering approved products from suppliers.
This is a general list and doesn’t cover absolutely everything you might need to do. You will be part of a team, albeit with specific responsibilities. The timing of the group changeovers varies and we at times a fast efficient turnaround is required.
Housekeeper Skills and Qualifications
Knowledge of and experience in Cleaning and Sanitising rooms to varying levels to meet requirements, willingness to learn new cleaning methods and how to use various pieces of equipment, ability to adapt to different situations and change work processes to accommodate customer needs, ability to receive feedback, listening skills to make sure that they are meeting the needs of their clients for cleanliness and sanitation standards, good customer service skills, reliability, organisational skills, integrity and honesty, high energy levels. Has competent computer skills in Word and Excel.
Remuneration and Conditions:-
· This is an hourly paid role, with standard holiday pay, etc.
· Hours vary according to how busy the centre is, but generally an average of 30 hours per week. Some weekend work will be required and a few late finishes between 6pm - 7pm. The centre is particularly busy over July and August and hours should be expected to increase over this time.
Job Types: Part-time, Permanent
Part-time hours: 30 per week
Salary: £12.70-£14.00 per hour
Benefits:
- On-site parking
Schedule:
- Monday to Friday
- No weekends
- Weekend availability
Work Location: One location
Expected start date: 27/03/2023
