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Job description

Job Purpose

As Penrhiw Priory Housekeeping Assistant, it will be your responsibility to attend to our guests for all their needs from preparing and serving a continental breakfast offer to servicing their rooms and checking them in and out.

What we expect of you:

Comply with statutory and legal requirements for fire, hygiene, health and safety, licensing and employment law ensuring all colleagues are aware of the legislation and expectations

Be willing to work in other properties across the group. Be able to work unsupervised in a busy environment.

Clean and maintain guest rooms, public areas and back of house areas to the company standards.

Ensure all areas are cleaned with the correct cleaning product in a safe working environment.

Provide a smooth delivery of service and guest satisfaction at all times to anticipate guests’ needs and be aware of all written and spoken requests and carry them out in a courteous and helpful manner.

Work at an efficient pace to ensure guest rooms are completed prior to their arrival.

Liaise with the Head Housekeeper and Laundry Assistants regarding what linen is required and advise of any shortfalls or stained items.

Complete the room checklist to ensure each room is fully stocked.

Make the beds according to the company standards.

Report any guest lost property to the Head Housekeeper.

Report any faults or maintenance issues promptly to the Maintenance department.

Respect a guest’s personal property and try not to move any items, especially those that look expensive or fragile.

Respect a guest’s privacy by always knocking and allowing time for a guest to answer before entering a room.

Wear the correct uniform in line with company standards and understand the importance of good personal hygiene.

Support your colleagues in all other departments with their operational duties when required. This included assisting on reception by answering the phone.

Be present during event operations including Weddings, Events, Christmas, New Year, Easter, School and Bank Holidays as required.

Promote the other departments within the group at every given opportunity in order to maximize group sales.

Develop and maintain positive one team relationships with all colleagues throughout the Group.

Undertake any other reasonable duties requested by colleagues and your line manager.

What We Are Looking For:

As Housekeeping Assitant you are always working on behalf of our guests and working with other team members. To successfully fill this role, you should ideally have:-

• Genuine passion for the hospitality industry and a desire to drive the company’s reputation forward.
• Possess exceptional guest service skills with a can do attitude.
• Previous experience as a Housekeeper or Cleaner.
• Superb attention to detail.
• Good command of the English language.
• A good approach to teamwork.
• The ability to work well under pressure and in a busy environment.
• Flexible attitude to working patterns over 7 days a week, 365 days a year.

What We Will Offer You in Return:

• Free Parking
• Uniforms provided
• Workplace pension
• Share of the gratuities
• Employee long service benefit
• Leader in high pay rates in Pembrokeshire
• Employee Recognition and Reward Scheme
• £50 low season room rate for employees
• £95 low season Friends and Family room rate*
• Individual training and development opportunities
• 25% employee discount off food at Blas Restaurant, Twr y Felin Hotel
• Historical yet contemporary work environment in the St Davids Peninsula
• Employee referral programme with bonuses for introducing new employees
• Rapid career progression opportunities available throughout the organisation
• Temporary employee accommodation for new colleagues from outside Pembrokeshire
• Full and part time flexible contracts with hours to suit, where applicable, to work around studies and family life
• Shifts can include weekdays and/or weekends, so whether you’re studying, have hobbies or commitments, our rotas are available in advance for you to enjoy your days off.

Job Types: Full-time, Permanent, Temp to perm

Salary: From £10.42 per hour

Benefits:

• Employee discount
• Flexitime
• Referral programme

Schedule:

• Day shift

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Haverfordwest: reliably commute or plan to relocate before starting work (required)

Experience:

• housekeeping: 1 year (preferred)

Work Location: One location