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The Grand Hotel, Birmingham

Our Housekeeping Assistants work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our guests.
The guest journey is paramount, so you'll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.

This role is on a casual contract.

What you will do

• To service guest bedrooms to The Grand Housekeeping standard required - presenting immaculate beds, bathrooms and corridors.
• To be accountable for the allocated section of bedrooms ensuring a high standard of presentation is second nature.
• Be flexible to jump into any role within the housekeeping department when needed.
• Contribute to creating a warm and welcoming environment for our guests and colleagues.
• Give full co-operation to any guest requiring assistance.

Ideal candidate

• Team player
• Strong organisational and time management skills
• Strong communication skills
• Previous experience is desired but not essential, but must be willing to learn
• Be fully flexible to be able to work shift patterns through weekdays and weekends

• 
  Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Uniform provided
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay