Housekeeping Assistant Windsor, South East England, England
Job description
JOB TITLE: Housekeeping Assistant
REPORTING TO: Head Housekeeper
MAIN PURPOSE OF JOB: To clean and prepare all assigned areas to core standards and assist the guests with any requirements during their stay.
GENERIC KEY ACCOUNTABILITIES:
People · To take pride in everything I do · To consistently deliver outstanding hospitality · To anticipate and react to the needs of our guests · To be an ambassador for the Macdonald Brand · To take ownership for my personal development and performance · To contribute to the overall effectiveness and performance of my team Product · To consistently deliver Macdonald core standards which are relevant to my role · To maintain a safe and clean environment · To take responsibility for understanding our products and services · To proactively look for ways to improve or enhance the guest experience · To use feedback to improve my personal performance whilst activity encouraging feedback from others · To give my full to support to company initiatives Process · To complete and act upon training (including statutory) in line with company policy and procedures · To follow all processes assigned to my role ensuring full compliance · To identify any barriers or challenges which may prevent me from delivering on agreed processes · To take responsibility for keeping up to date with any changes in my department Profit · To have an awareness and understanding of operational costs related to the performance of my job role · To look for ways to protect the profit of the organisation without compromising the guest experience· Be aware of department objectives and ensure all sales opportunities are exploited (OWS) · To promote the products and services to our guest at every opportunity · Spot and act on every opportunity for sales · To act upon any reasonable instructions from management as pertains to my job responsibilities
JOB SPECIFIC ACCOUNTABILITIES: · To clean and prepare guest bedrooms and public areas in line with core standards · To ensure that all storage areas are kept clean, tidy and restocked. · To adhere to all security procedures relating to keys, bedrooms and guest property. · To report any maintenance or health and safety issues to supervisor. · To report any guest comments or complaints to supervisor · To be aware of departmental costs, eliminating wastage and recycling where appropriate. · To assist with training of new staff members. · To adhere to all health and safety requirements. · To undertake deep cleaning tasks such as mattress turning, net curtain washing etc as required. · To undertake any other duties as may reasonably be requested by the management.
KEY MEASURES: · Brand standard audits · Health & Safety checks · Guest feedback · TripAdvisor · Mystery guest results · AA inspection outcome · PSN audits
Job Type: Zero hours contract
Contract length: 12 months
Salary: £10.92-£11.00 per hour
Benefits:
- Flexitime
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Windsor: reliably commute or plan to relocate before starting work (required)
Work Location: One location
