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The Housekeeping Manager is responsible for delivering and maintain exceptional cleanliness of childcare, health, fitness, and aquatic spaces during business hours and instilling the Y’s core values of caring, respect, responsibility and honesty. The Housekeeping Manager will ensure cleanliness on scheduled security rounds throughout operational hours. In addition, the Housekeeping Manager provides guidance, coaching, and feedback to housekeeping attendants and volunteers during business hours, while building relationships with our members.

If the following job sounds like a good and exciting day at work, then this job might be for you!

• Ensures cleanliness on scheduled security rounds throughout operational hours, as well as mixes pool chemicals, in accordance with strategies and targets.
• Responsible for managing housekeeping contractors, where applicable, including daily checks, scope review and performance monitoring.
• Helps with setup and takedown of program spaces, special events, and other equipment.
• Delivers exceptional customer service as per YMCA S.A.M. Standards and best practices.
• Ensures the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff.
• Supports a team that provides excellent cleaning services through guidance, coaching, and feedback to Housekeeping employees and volunteers.
• Assists with training new staff/volunteers in department procedures and best practices.
• Responsible for scheduling, providing relief coverage as needed as well as arranging coverage for the Facilities team as required.
• Responsible for managing inventory of housekeeping supplies and monitoring the performance of the vendors.
• Ability to work under stress and minimal supervision.
• Receive work orders on a Computerized Maintenance Management System (CMMS), dispatch the work and close completed tasks.
• Be a leader in safety and grow the culture within the team.
• Respond to emergencies and attend site when required.

We'd love to hear from people with:

• 3 years of experience in housekeeping and/or people management
• Upon request provide 3 references. A minimum of 2 will be professional in nature (eg. Employer, Supervisor or Colleague.
• A satisfactory Criminal Record Check. Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than [six (6) months] preceding your start date. The YMCA will provide applicable instructions and paperwork.
• Good time management and reporting skills.

Salary range: $25.50/hr - $31.34/hr

Competencies:

• Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Southern Interior BC.
• Service Orientated: Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.
• Relationship Building and Collaboration: Builds positive interactions, listens attentively, and communicates effectively to create an open communication environment. Share information, best practices, and resources with colleagues.

The YMCA’s Commitment to Trust, Safety and Equality:

As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

• Provide 3 references of a professional nature (Ex. employer, supervisor, colleague, teacher, coach, etc.)
• Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of color and ethnicity, Indigenous persons (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization