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Job description

Position:

Housekeeper /General Assistant

Part time and Full time positions available

Position Summary:
The General Assistant reports to the Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests.

Qualifications for the role:

· No previous experience required although would be advantageous

· Must have excellent customer service skills

· Must be skilled in hotel room cleaning to the highest of standards

· Must have a meticulous attention to detail

· Must be able to work on their own initiative

· Must have excellent communication skills

Duties and Responsibilities:

· Create and sustain a work environment that embraces the mission, culture and values of the business and consistently role models those behaviours

· Supporting the Hotel Manager in all areas as required

· Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues

· Ensure they are knowledgeable as to the requirements of the relevant standard operation procedures (SOPS)

· Knowledgeable of the hotel and guest accommodation facilities and services provided

· Knowledgeable of the department’s safety and emergency procedures

· Manage lost property in accordance with the lost property standard operating procedure

· Assist with the preparation and serving of breakfast

· Prepare details required for pre-meal briefing - out of stock items, daily specials, etc

· Clean all areas as requested by the Hotel Manager including bedrooms, bathrooms, showers and toilets, and kitchen areas to the highest standards

· Replenish stocks of toilet roll, soap, paper towels as necessary

· Vacuum corridors, office areas and stairs as requested

· Damp wipe paintwork and high dust all areas

· Remove any rubbish to the designated area

· Report any maintenance and repair tasks in the hotel to the Hotel Manager

· Escalate anything unusual to management

· Any other duties reasonably required of you to support the business as needed.

Your entitlements:

Your compensation and benefits are embodied in your employment contract

Job Types: Full-time, Part-time

Salary: £11.50 per hour

Benefits:

• Flexitime

Schedule:

• Day shift
• Flexitime

Work Location: In person