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Area Cleaning Supervisor (Mobile)

Location – North West coverage

Our business is truly special; we are a group of companies operating in the construction, water, civil engineering, property development and facilities management sectors, with a turnover in excess of £200m, we employ c850 people. Our reputation is built upon our Chairman’s founding principles of a company that must be profitable, ethical and farsighted. Wholly owned by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose. Forward thinking and people focussed, we retain our traditional values and are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Our business would not be the business it is today without its people, we strive to develop and nurture talent, provide a positive healthy environment empowering our people to be the best they can be.

We are growing and looking for an Area Cleaning Supervisor.

We are looking for a professional and mobile Cleaning Supervisor who has extensive managerial experience in the facilities soft services, ideally in the cleaning arena and across multiple sites. It is desirable that you have a Diploma in cleaning services supervision (level 3), or level 3 certificate in cleaning supervisory skills or equivalent qualification/experience. To perform this role you will need drive and determination to develop a successful and growing portfolio whilst delivering exceptional customer service. It goes without saying that you will have excellent communication skills both oral and written along and can motivate and influence with ease. Finally, you will deliver all keys aspects of the role in accordance with the vision and values of our company.

You will be working on sites delivering exceptional customer service to our clients and customers in areas of facilities management. Reporting to the Soft Services Manager, you will be responsible for managing and mentoring teams across multiple sites ensuring that cleaning contracts are delivered in accordance with customer requirements. You will also be responsible for monitoring, managing service activities, along with ensuring quality standards are regularly reviewed, and existing service provisions are meeting standards required in line with budgetary requirements.

You will be involved in numerous tasks including, but not limited to:

• 
  Providing exceptional customer service to the users of the facilities
• Providing operational day to day leadership of teams across multi sites
• Responsibility for staff development / performance reviews / recruitment / succession planning
• Experience of TUPE transfers
• Reviewing costs to ensure budgets remain aligned and on target and increase profitability
• Improving customer perception by devising systems to market and communicate any new legislation or change of practice to the client
• Liaising with contractors and suppliers ensuring continuity of service deliverables
• Responsibility for ensuring that the teams are adhering to cleaning best practices at all times
• Responsibility for financial and budgetary management to designated projects, which includes maintenance of stock levels.
• Ability to build relationships with Stakeholders and Clients
• Supporting the development and growth of the cleaning services offer and portfolio
• Supporting monthly auditing of cleaning standards with the Client
• Attending client meetings as and when required.

In return we offer

• 
  Enhanced annual leave starting at 26 Days + bank holidays rising with service
• Enhanced Paid Family Leave - maternity, paternity, adoption, fertility, compassion, bereavement, crisis, emergency dependants, and much more
• Hybrid Working - the ability to work from home a day or two per week
• Company car / car allowance scheme – £5,550 as a car allowance or equivalent for company car, we are working towards 100% hybrid / electric vehicles.
• Pension — 6.5% employer contribution of your salary into your pension to help you save for the future
• Onsite Nursery – we have a subsidised nursery on site at Head office
• Onsite gym – we have a gym on site at Head Office – free to use
• Company Doctor – for when you can’t get to see your own or if you have any health concerns
• BUPA - optional scheme and can include your family to the scheme (50% contribution)
• Group Income Protection – 50% of your salary covered for 3 years for long term illness
• Health Plans – optional, including dental, cash health plans and critical illness
• EAP – Employee Assistance Programme through Health Assured, supporting you and your family with advice, guidance and counselling on a variety of areas such as health, fitness, home life, finances and much more.
• Mental Health support – through the Thrive app, approved by the NHS, provides tools, to tackle, prevent and manage common stressors such as sleep, bereavement, work issues etc. Also provides relaxation, breathing and meditation techniques and measures impact.
• Savings scheme – Put aside an affordable amount for a rainy day in the future
• Recognition awards – awards for long service and special birthdays
• A comprehensive health and wellbeing strategy focussed on physical, emotional, financial and career wellbeing
• A wide range of enhanced benefits to support your well-being and work-life balance
• Learning and development - we offer a range of learning opportunities to develop talent at all levels within our business focussing on technical competence, upskilling, compliance and governance and career development.

Our Core Values are: Respect | Trust & Integrity | Quality | Talent | Reliability

At Eric Wright Group, our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, who share of values, not just because it’s the right thing to do but because it makes our company stronger.

The Eric Wright Group is committed to safeguarding and promoting the welfare of its staff and clients and expects all staff to share this commitment. Successful applicants will be required to undertake a Disclosure and Barring (DBS) check or Disclosure Scotland check and to provide proof of their right to work in the UK. We are committed to equal opportunities, inclusion and fairness across all employment opportunities and service delivery. All managers and employees are expected to promote our values to ensure our workplaces and services are inclusive and accessible.