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The main purpose of this role is to support the Site / Account Manager by ensuring the site is supervised efficiently and effectively and that the specified cleaning standards are met and maintained.

Role description

Key Responsibilities:

The main areas of accountability and personal specification for the position are detailed below:

• To support and assist your Site / Account Manager in their duties.
• To ensure cleaners are trained and records are maintained effectively.
• To ensure any site regulations and Company policies are adhered too.
• Liaising with customer/client as and when required.
• Undertake own cleaning duties, and cover cleaning, as and when required.
• To supervise employees to ensure specified cleaning and work standards are maintained at all times, highlighting any issues to the Site / Account Manager. Liaise with Site / Account Manager to ensure that the correct cleaning materials and equipment are used.
• Welcome and Induct and train new/relief cleaners ensuring they understand their roles and complete training records to ensure accurate & up to date
• Check attendance and time-keeping of employees; notify Site / Account Manager immediately of relief requirements and of any failures to adhere to Company/Region reporting procedure.
• Ensure all staff wears the correct company uniform, are polite and represent Churchill in a positive manner.
• Inform Account Manager immediately of any vacancies and provide support in appointing cleaners.
• On a daily basis update and check site communications book, and take action as requested.
• On a weekly basis complete & submit required paperwork on time, i.e. timesheets
• Order cleaning materials, and ensure they are available on site in the appropriate location.
• Supervise and co-ordinate periodic project work (if applicable) and any additional work that has been quoted and agreed as required by the client.
• Assist (as required) monthly quality audits and takes corrective action as necessary.
• Ensure you are aware and understand the site folders, and that it is up to date
• Assist and support the Site /Account Manager in their duties and undertake any additional duties.
• Undertake training as necessary and appropriate.
• Any other reasonable request/duties as required by the client/company

Health and Safety

• To take reasonable care of your own health and safety
• To take reasonable care not to put other people – fellow employees and members of the public – at risk by what you do or don’t do in the course of your work
• Not to interfere with or misuse anything that’s been provided for your health, safety or welfare
• To report any injuries, strains or illnesses you suffer as a result of doing your work activity
• To inform Churchill if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
• If you drive or operate machinery, you have a responsibility to tell Churchill if you take medication may have an impact on your safety and that of others ie drowsiness, confusion, sight / hearing impairment etc.
• To co-operate with Churchill, ensuring that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform Churchill.
• To ensure that you understand and work to all Churchill’s training, safe working practices and Health and Safety policies.
• To ensure that staff are provided with a quality induction that offers such information, instruction, supervision and training to enable them to safely carry out their duties for Churchill
• To facilitate the communication process and to provide feedback as necessary and appropriate
• To make sure that all equipment within their control is serviced and maintained in a safe condition.
• To ensure that a staff member who is an expectant mother is advised to their line manager for an appropriate risk assessment pertinent to the activities which she performs to be carried out
• To ensure that accidents, incidents and ill-health arising out of work are reported and recorded
• To make sure that work areas are regularly inspected and monitored for unsafe conditions.
• To ensure that any sub-contractors employed by Churchill on a site for which you are responsible have the correct method statement and risk assessment for the activity/duty that they are performing on our behalf.
• That health and safety arrangements are regularly monitored and reviewed with their line manager for effectiveness.
• To ensure that all of Churchill’s policies regarding safety are implemented
• Inform Site /Area Manager immediately of any non-compliance, or issues.
• Be fully aware of individual and reporting staff’s responsibilities in regard to the Company’s Health and Safety Policy Statement
• Inform Site/Account Manager immediately of any accidents at work and complete paperwork.
• To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.

Person specification:

You will demonstrate, amongst other things, your ability in the following

• To contribute to the development and implementation of the overall ethos/work/aims of Churchill
• To work in accordance with Churchill’s policies
• Live within commuting distance of the site and able to travel to other local sites as requested by the account manager
• Able and willing to work unsocial hours as necessary.
• Compliance with Safety requirements for operatives.
• Maintain effective and professional relationships with other team members and customer.
• Previous Supervisory experience preferably within the Cleaning industry, however, not essential.
• Experienced in providing exceptional customer service.
• Demonstrates and able to use own initiative.
• Able to multi-task with a methodical approach with an ability to work under pressure
• Willing to work independently or as part of a team.
• Able to be enthusiastic in building relationships and to effectively liaise with clients and colleagues alike.
• Able to train and coach employees both formally and informally.
• Working knowledge of Health and Safety systems in the cleaning industry.
• Able to identify own needs, request training and using available work-based resources for self- development
• Able to lift and carry heavy equipment, furniture, rubbish
• Able to wear personal protective equipment as supplied
• An effective communicator with a good understanding and speaking of English
• Able to plan and prioritise workload to ensure objectives are achieved on time
• Able to identify problems and take appropriate action where necessary to resolve
• Able to follow instructions on the use of cleaning materials and machinery
• Able to attain a consistent standard of service in cleaning duties
• Able to adhere to manual handling and health and safety regulations as required
• Flexible approach to work
• Appreciates that projects need to be completed, effective and efficient Time management of self and duties
• Uses judgement to know when to ask for help and guidance
• Takes responsibility for own work and demonstrates initiative
• Records information accurately and pays attention to detail

Skills and abilities:

Experience of working within a client facing environment.

• Experience of cleaning duties (Desirable)
• Experience of supervising