House of Fraser, Glasgow - Beauty Consultant (Mandarin Speaking, 3 days a week) Glasgow, Scotland
Job description
We are currently recruiting for a Part-Time Mandarin Speaking Beauty Consultant to join the team on our counter in House of Fraser, Glasgow 3 days a week. The purpose of this role is to create the most delightful and distinctive experiences for our discerning clients as well as being a role-models for La Prairie, they embody our core values: passion, excellence, care and entrepreneurship.
The Key Responsibilities for this role include, but are not limited to the following:
Inspire our client through luxurious storytelling based on a deep knowledge of our Brand, its heritage and origins, as well as our collections and iconic products
Proactively seek knowledge of La Prairie`s art collaborations by studying the training material provided and visiting the La Prairie homepage regularly
CLIENTELE
Collect quality client data adhering to GDPR regulation
Ensure the implementation and luxury execution of all the La Prairie CRM programmes
Build long-term relationships with clients, based on continued trust and satisfaction, that will in turn generate substantial brand loyalty and sales (attract, convert, develop & retain)
Ensure that every client that enters our boutiques, whether customer or prospect, current or new, will be viewed as our most precious asset and will be treated accordingly
Collect quantitative and qualitative data on both clients and aspirers (prospects) using our CRM tools
Understand and implement La Prairie CRM programmes while adhering to our luxury execution principles
PROFESSIONALISM
Respect the La Prairie Beauty Advisor Collection and Grooming guidelines
Maintain a clean and immaculate counter
Ensure that all testers are clean and functional
Ensure the product and tester display are based on La Prairie’s Visual Merchandising guidelines
PROFESSIONAL RELATIONS
Build professional relationships with counter managers, department managers (where applicable) and with colleagues and team
BUSINESS SKILLS
Understand and monitor the performance of individual KPIs as well as those of the counter (both qualitative and quantitative KPIs)
Effective time-management to ensure the delivery of orders/inventories, reporting, hygiene standards, preparation of event or facial room, booking AOP / AOB or Complexion appointments, client follow-up
SELLING SKILLS
Serve every client by following all the Art of Service steps
Ensure that Art of Perfection is offered to every client when on counter, and convert an AOP to purchase
Elevate the client experience by using the La Prairie CRM tool throughout the entire consultation
Organize and effectively support any in-store retail events
Promote our brand and its purpose. Our Swissness, our exceptional quality, craftmanship and longevity
Participate in all the training modules of our Retail Academy linked to the Beauty Advisors development path as guided by the Training Manager
Participate in regular coaching sessions with Retail Coach or Education Manager
Applicants for this position must be able to demonstrate the following skills and experience:
Extensive experience in the cosmetic environment
Excellent verbal communication
Entrepreneurship
High energy level and positive outlook
Emotionally intelligent
Maintaining confidence, empathy and positive energy even in challenging situations
Friendly and professional presence
Self-driven, curious and ready to continuously learn and improve
