House Assistant Cardiff, Wales
Job description
Job Purpose:
As a House Assistant, you will assist the Manager with the day-to-day running of our 30-bedroom House. In this Front of House role, you will be a first point of contact for our families and will provide a strong administrative support to the House team. You will work alongside other members of the House team to provide a supportive environment for resident families within a communal living setting, which includes supervising House activities and events. You will also implement and follow up all Ronald McDonald House Charities UK policies.
Key responsibilities will include:
- Contributing to the day-to-day running of the house
- Maintaining database systems, and completing mandatory records (i.e sensitive information relating to our families)
- Providing a supportive environment for resident families within a communal living setting
- Completing daily Health and Safety monitoring around the House
- Liaising with Hospital wards, updating the daily unaccommodated family file and making decisions for room allocations
- Managing various internal and external stakeholders, including staff on hospital wards
- Completing family check in and check out processes
- Conducting House tours for potential donors and supporters
- Assisting and supporting House volunteers
- Organising, supervising and participating in family activity programmes
- Adhering to Ronald McDonald House Charities UK policies and procedures
As well as a CV please can you attach a cover letter as to why you think you would be right for this role.
Please go to our website to view the full Candidate pack:
www.rmhc.org.uk
Job Types: Part-time, Permanent
Part-time hours: 28 per week
Salary: £21,840.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Flexitime
- Weekend availability
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 01/09/2023
Reference ID: Ronald McDonald House Charities UK - House Assistant
