Hotel Team Member Cambridge
Job description
Job Description ARE YOU A WELCOMING, CUSTOMER ORIENTATED AND ENTHUSIASTIC SUPERSTAR? ARE YOU LOOKING FOR YOUR NEXT STEP? We are currently looking for a Hotel Team Member to be part of our wonderful team at ibis Cambridge Central Station, in our Chill #2 Café & Bar. Your missions will be: Welcome the guests and ensure that the service is handled very well Delivering an excellent service to our customers and insuring the quality of service is achieved in the breakfast, the coffee shop and the bar Ensures the working areas are clean Handles any guest complaints and/or remarks provides a response as soon as possible omplying with Food Safety regulations Take food and drinks order and provides support to the breakfast Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel and the Chill #2 Cafe and Bar Has an impeccable attitude which conveys the image of the brand and hotel Passionate for the success of the hotel Attention to detail and quality Willing to embrace changes Work Experience Who are we looking for? BIG SMILE :) Friendly, welcoming and approachable Excellent communication and time management skills Motivate and support others Benefits What do we offer? Worldwide staff discounts Free stays at AccorHotels UK & Ireland Meals on duty Uniform and dry cleaning Excellent training and development opportunities Information on the processing of personal data When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
