Hotel Receptionist - Front of House Chester, England
Job description
Oddfellows Hotels are independently run and passionately delivered. Named after the band of misfits that was historically the Oddfellows society, we like our team to be as individual as our hotels. Oddfellows Chester is a Georgian delight comprising of 18 bedrooms and 5 fully-serviced apartments, only a few footsteps from the infamous River Dee.
Oddfellows Chester is now recruiting for a Hotel Receptionist to join our reception team, who will play a key role in the Front of House experience.
We like hotel experience, but ultimately, it’s the individual that matters. If you’re gregarious yet totally discreet, playful yet responsible and get a real buzz from the front-line reception environment and can deliver exceptional customer service – well, we’d love to hear from you! We require a real warm and approachable personality to join our team, who proves to have a real talent when engaging with guests and handling a challenge with confidence. Here at Oddfellows, no two days are the same and we really work together to make our customer’s happy!
Reporting to the Reception Manager, you’ll be responsible for greeting and welcoming our guests whether that be for Rooms, Restaurant or Events within the hotel, ensuring they have an exceptional experience. The role is five days over seven covering both early and late shifts on a rota basis.
Essential:
· Exceptional attention to detail
· A positive ‘can-do’ attitude – a person’s attitude will always shine through…
· Organisational prowess
Advantageous:
· Knowledge of Guestline / Rezlynx
· Knowledge of Resdiary
· Previous experience working in a Hotel Reception role
Of course, in return we will offer you a fun place to work as our team are nurtured as part of the “Odd” family. We reward them, train them and we encourage them to play a creative part in our ever-growing business! We actively support and encourage internal progression, investing in your training and personal growth along the way.
Benefits to include (but not limited to):
· Great discounts across the Bespoke Hotel Group for stays and F&B
· Discounted gym membership locally
· “Refer a Friend” to work with us scheme
· Long service holidays
· Internal recognition programmes
· Employee Assistance Programme (EAP)
Job Type: Full-time
Salary: From £20,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Chester: reliably commute or plan to relocate before starting work (required)
Work Location: In person
