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Group Billings Executive – Waterloo

As a Group and Billings Executive you will be reconciling and issuing group invoices within 5 days of each group departure. Key emphasis should be placed on ensuring accurate invoices are sent to the clients and all queries are addressed/responded to in a timely fashion in line with SLAs.

Main responsibilities:

• Print a list of all group departures for the previous day for all UK hotels.
• Check Opera charges against backups and reconcile with the support of Groups Admin & Front Office teams.
• Ensure all the required backups have been provided by the Groups Admin/Front Office teams.
• Follow-up and apply any outstanding Accommodation/ No Show/ Cancellation charges/postings in OPERA in accordance with the Group Agreement.
• Communicate any outstanding payment balance with the Groups Admin team so this can be chased without any delay.
• Prepare and issue air crew invoices in the required invoice format.
• Actualise Leisure Groups Free of Charge Policy credit on a monthly basis in accordance with the Group Agreement, applying any adjustments as required.
• Highlight any reoccurring issues/booking errors to Groups Billing Team Leader so this can be addressed with the Groups Admin/ Front Office teams.
• Managing and replying to emails in the Groups Billing inbox
• Prioritising and managing time effectively.
• Complies with all systems, procedures and Groups best practice as laid down by the Groups Admin Manager and company policy.
• Ensure PPHE standards are being implemented in accordance with the departmental SOPs.
• Handles personal information confidentially and shows ethical and social responsibilities.
• Ensure that all activities are in compliance with national laws and regulations, management decisions.
• The above description is not to be regarded as exhaustive.

Benefits for the Group Billings Executive:

• 30 Days of Holiday a year inclusive of bank holidays
• A competitive salary
• Discounted hotel staff rates
• Free meal from our staff canteen
• Great Learning and development opportunities