Hotel Receptionist Thornbury, West Midlands, England
Job description
Relais & Chateau at Thornbury Castle are seeking a Room Attendant / Housekeeper to join our professional and hardworking Housekeeping Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 27 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
- £21, 840 per annum
- Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday. (8 hours shifts between from 7 am to 11 pm) full flexibility required
- An additional share of service charge and tips (estimated 2k per year)
- An enthusiastic, warm and friendly professional with a passion for the hospitality industry.
- You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
- Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
- Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
- Use the Opera Front Office System to check in and check out guests and take payments.
- Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
- You will relish in providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area
- Excellent communicator and listener with a creative and positive attitude with ability able to address any of our guests’ requirements
- Respond to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion
- Experience in a similar role, ideally in a 4* or above establishment
- IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
- Proficient in verbal and written English
- Capability to work across multiple projects efficiently and adapt accordingly.
- A passion for excellent organisation and customer service skills
- Attention for details and proficiency in verbal and written English.
- Desire to exceed guest expectations.
Additional Information
- 28-day holiday including bank holidays
- Paid day off on your birthday
- Sickness Benefit (5days after 6 months service)
- Referral program - £250 per new member of staff introduced
- Complimentary stay at the castle after 3 months passed probation period
- Training programmes via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Career development programmes
- Uniform and meals provided whilst on duty and free parking
- Opportunity to benefits of staff rate in Relais Chateaux properties
