Hotel Receptionist London, England
Job description
The Zetter Townhouse Marylebone (part of The Zetter Group) are searching for a passionate & ambitious Receptionist.
For all of us at The Zetter Group, the guests' experience is paramount, and while it may be the award winning interior design or the buzzy atmosphere that the guests first notice on arrival, it is the helpful, charming, smiling and knowledgeable team that they remember long after they leave. Our people are our secret weapon! And this is your chance to become our Receptionist and part of our expanding family.
What does the ROLE look like?
- You will be responsible to provide a warm and courteous service when checking in guests and taking reservations at the front desk.
- Ensure that all guest comments are dealt with in an effective and speedy manner in order to facilitate good guest relations
- Possess full knowledge of all our room types and the items offered in the Rooms Service menu.
- Actively communicate to relevant departments regarding cleanliness and repairs in the building and bedrooms.
- Ensure all charges are posted in correct way and with the correct amount to guest and meeting room accounts, prior to departure.
- Understand and demonstrate correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy.
- Completing a full handover at the end of every shift.
What we are looking for in YOU.
- You will have a genuine interest in what’s going on in and around London and Clerkenwell.
- A friendly and enthusiastic self-starter with exceptional customer service skills.
- Previous experience as a Receptionist within a hotel environment would be beneficial and knowledge of Protel desirable.
- This is a hands on role, being organised with the ability to multi-task is a must. Flexibility to respond to a variety of work situations.
- Keen eye for detail.
- An effective communicator with the ability to manage relationships with both peers as well as senior management.
- A team player with a cool head and ability to work collaboratively with others towards team goals.
Like our colleagues, our BENEFITS are of the finest selection
- Competitive salary package
***Heaps of great benefits including frequent massages, (more details can be found at www.thezettergroup.com):***
- Referral bonus and rewards for any implemented ideas.
- Flexible working hours, with a maximum working week guide in place.
- Career development opportunities with support and guidance.
- Access to private loans and travel card loans.
- Preferential room rates for both staff and their friends and families.
- 50% discount on food and drink throughout The Zetter Group restaurants.
- Regular social events.
- Additional days holiday for every year of service.
Now, it’s your turn to apply, if you feel that you fit the above and are keen to join.Only successful applicants will be contacted. No agencies please. Must have Right to Work in UK
Job Types: Full-time, Permanent
Salary: £24,000.00-£25,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- 12 hour shift
- Day shift
Work Location: In person
