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Welcome to a place where people are at the heart of everything we do.

Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects.

We are a firm 100% owned by its employees and we value a collaborative and entrepreneurial mindset. You will have the flexibility to manage your work on your own terms and define what work-life balance means to you.

When you join CIMA+, we welcome you to a place that you can call home.

Mission

CIMA+ is looking for a technician to provide support to users in our Sherbrooke office and remote support for all our offices. Working closely with the IT team and with the necessary supervision, the technician will be required to provide technical support to users experiencing difficulties with the hardware and applications. By joining our team, you will have the opportunity to develop in a professional and stimulating context, by participating in diversified projects where your expertise will be called upon.

You may eventually take advantage of our hybrid work model (a combination of in-person work and telework).

Primary responsibilities

• Provide first level on-site and remote support to clients for hardware and software issues related to computers, peripherals, telephony, video conferencing and mobile devices.
• Handle first level support calls with the dedicated hotline.
• Participate in tasks related to the computer fleet (preparation of new workstations, equipment rotation, updating and moving, inventory, etc.).
• Configure, install, and provide technical support for equipment such as printers, photocopiers, and other peripherals.
• Create, capture and process requests with the ServiceDesk ticketing system.
• Maintain good working communication with colleagues and clients.

Profile

• College diploma in computer science or an equivalent
• Experience in user support
• Command of the French language, both written and spoken
• English at a functional level
• Good knowledge of Microsoft 365 support and cloud applications
• Valid driver’s licence

Ethics and integrity are fundamental values at CIMA+, and we are looking for people who uphold these principles. We are committed to creating opportunities for all our talents to contribute to the firm’s success, develop and grow, regardless of cultural or other differences. We fully endorse employment equity principles and encourage women, members of visible minorities, Indigenous people, and persons with disabilities to apply for any position offered at CIMA+. Adaptation measures are provided upon request to facilitate participation in the recruitment process.

Contact Ibrahima Amadou

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