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Job description

Who We Are

We are Accor – Traditional Hospitality and Beyond

We are a worldwide augmented hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limit.

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

Job Purpose

Hotel Receptionists are the public face of a hotel and contribute to the guests’ enjoyment of their hotel stay experience. They book in guests as they arrive, provide information about the hotel facilities and keep accurate records of bookings.

Main Duties and Responsibilities

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Key Skills / Experience Requirements

• Proven skillset in using Opera or similar tools.
• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations.
• Discretion and sensitivity
• The ability to maintain professional standards under pressure.
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

Benefits

Besides working daily with this amazing team :-) your benefits will include:

• 28 days paid holiday (pro-rata), inclusive of bank holidays.
• Enjoy the Benefits of ALL Heartist Card from day one - including discount accommodation, FREE bonus breaks, and discounts on the Eurostar and car hire.
• Company pension
• Continuous learning and development opportunities
• Full time contract

Additional Information

If you have not heard back from us within 28 days of your application, then it has not been successful on this occasion but please do consider applying for future department/business vacancies.

Job Type: Full-time

Salary: £10.50 per hour

Benefits:

• Company pension
• Employee discount

Schedule:

• Weekend availability

Work Location: In person