Job description

Full Job Description

We are looking for a professional, attentive and passionate person to be the face of the The Malvern Spa reception.

Are you the person who can help run our busy reception desk efficiently, productively and with a passion for the Spa & hospitality industry?

About the role:

• To provide our guests with first class hospitality, a friendly and cheerful welcome. Setting exceptional first impressions.
• Make all of our guests feel welcome and help them unwind.
• Responsible for payments, opening and closing the reception area.

• Help promote and drive the business forward.
• Check in & Check out in line with company standards
• Professional telephone manor and able to multitask.
• Responding to high levels of emails & telephone calls.
• Ensuring reception area is kept to the highest of standards

What would make you the perfect fit?

• A natural flair and elegance for service and a passion for providing a luxurious level of service
• Experience in a similar position is preferred but not essential, a background in a luxury spa/hotel environment would be beneficial
• Exceptional communication skills are essential, including a fluent level of English
• Flexibility is key, shift times are 6am - 2.30pm / 10-4pm / 2-10pm
• Excellent organizational skills and attention to detail
• Warm & friendly personality

• Excellent grooming skills
• Computer literate

What you get from us:

• A great working environment
• Full on the job training & career progression
• Discount off food
• Free use of the gym
• Free on-site parking
• Friends and family discount
• Discount on products
• 28 days holiday per annum / pro rota
• Great social events and one heck of a Christmas party!
• Free uniform
• Pension Scheme
• Gratuities

If you feel this is the role for you then we would love to hear from you today.

We will endeavour to respond to all applicants, however on occasion, due to high number of applicants we may not be able to respond to all applicants therefore if you do not hear from us within two weeks you have been unsuccessful on this occasion but please continue to look at our careers page for any future roles you maybe suitable for.

Job Types: Permanent, Full-time & Part-time
Part-time hours: 24-40 per week

Job Types: Full-time, Part-time
Part-time hours: 32-40 per week

Salary: £19,760.00-£20,384.00 per year

Benefits:

• Gym membership
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Malvern, WR14 1GD: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location

Expected start date: 10/04/2023