Hotel Receptionist Llanelli, Wales
Job description
We are currently looking for an experienced Hotel Receptionist to join our Front of House Team, available to start immediately either full or part-time position available.
As a Receptionist your core duties will be:
· To carry out reception shifts daily in accordance with the weekly rota. Reception shifts are typically 7am-3pm or 3pm-11pm.
· To uphold the high standards of customer service and guest relations of the hotel.
· To carry out daily duties such as check-in in and check-out of guests, taking hotel and restaurant reservations, cash handling, assisting with guest’s requests and queries etc.
· To assist with daily reception and Front Office administrative tasks.
· To consistently promote a professional image and maintain a high standard of personal presentation
Our reception hosts are friendly and caring in nature.
From the warm and efficient check-in process, anticipating and answering guests' questions during their stay and wishing them a fond farewell on their departure, receptionists are an essential part of a memorable guest experience.
No two days at the hotels are the same and your responsibilities will vary daily, however each day you can expect to:
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges
- Provide a swift and effective check-in process for the day’s arrivals, adhering to standard operating procedures
- Deal with in-house guest requests, recording all feedback for seamless shift handovers
- Ensure the accuracy of data in all systems and provide the necessary daily information required
- Answer any questions our in-house guests may have about the hotel and local area
- Anticipate our guests needs to provide a seamless experience
- Ensure all telephone calls as answered quickly and as efficiently as possible
- Report any maintenance issues and check that the work has been completed and feedback to the guest
- Responsible for ensuring the accuracy of guest billing, financial transactions t
- Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable
We are looking for:
- Someone who is confident, positive and enjoys working in a busy environment
- Problem solvers. A person who can answer guest quests and looks for solutions
- Previous hotel experience or similar. It’s not a must have, but you must be eager to learn
- Someone with a passion for hospitality and to create positive lasting memories for our guests
- Who wants to be part of a successful and hard working team
This role is available on a full or part time basis.
Job Types: Full-time, Part-time
Part-time hours: 30-39 per week
Salary: From £9.00 per hour
Benefits:
- Flexitime
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Llanelli: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: FOH
