Hotel Receptionist Heathrow, England
Job description
We are part of one of the worlds leading Global hotel companies, Marriott International. With over 7700 properties world wide, the promotion and development opportunities within the company are immense. The Sheraton Skyline is a 350 bedroom hotel, based on the perimeter of Heathrow Airport.
If you want to come to work each day with a smile on your face, looking forward to the day ahead, then the Skyline is the place for you. We strive to have fun, and enjoy ourselves, whilst exceeding our customers expectations. Skyline associates can look forward to a developing career, excellent benefits and outstanding training opportunities.
JOB SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorisation reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Job Types: Full-time, Permanent
Salary: £21,699.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Private dental insurance
- Wellness programme
Schedule:
- 8 hour shift
Work Location: In person
