Hotel Receptionist Ilfracombe, England
Job description
Location: Set on a North Devon cliff top with an area of outstanding natural beauty wrapped around the hotel…. beauty that makes time stand still and provides a stunning backdrop whilst you ensure our guests receive customer service that matches the view! Sandy Cove North Devon Hotel is located next to the stunning & secluded Broadsands Beach and within a short drive from other amazing beaches of the Atlantic coastline. With ever changing seasons there is always a great reason for guests to visit Sandy Cove, ensuring our team are busy all year round.
With arguably, North Devon’s best wedding venue, our 38 en-suite bedrooms, many of which have a stunning sea view, superb indoor pool and leisure facilities, we’re looking for team members who will add to the Sandy Cove magic and reflect the 4* status that our guests have rightly come to expect. Alongside our 3 Rosette, Michelin recommended Seacliff restaurant, or our more family-oriented dining option of the Cove restaurant, the expectations and standards we set ourselves are high – can you match them?
Hours: Full & part time available, we are flexible and want work to fit your plans too, so let’s talk about how we can make this work for both of us!
The Person: Our team members don’t just look the part, they live the part! A “can do” attitude is something you have within you, the desire, the passion to create memories for our guests! You are a team player and comfortable with working alongside colleagues to ensure the job gets done first time, every time. Your humour, cheerful, warm and friendly outlook shines through at every opportunity. We are more than happy to welcome people new to the industry…we even encourage it and we equally value those team members who have previous experience. Above everything else, a positive and infectious personality is key.
Job title - Hotel Receptionist
Report to: Reception Manager
We are looking for a highly motivated individuals who have excellent communication skills and are a real people person. Customer service is at the heart of this role and going above and beyond for your guests must be central to everything you do. You will need to have a keen eye for detail and an engaging manor with an ability to implement company standards. We are looking for an individual who has ability to work well in a team but equally confident to work effectively on their own, in sometimes high-pressured problem-solving situations.
The applicant will need some operational experience within hospitality as they will be responsible for ensuring guest satisfaction is paramount. Positive experiences in a customer focused environment is desirable but not essential.
About You
· Ability to build strong relationships with customers and colleagues
· Ability to adapt approach to customer
· Proactive approach - looks to exceed customer expectations and acts as a 'positive memory builder' to enhance the customer experience.
· Strong organisational skills - able to manage guest reservations whilst maintaining Company KPI's.
· Good communication skills - written and verbal
· Driven, motivated and has the ability to work under pressure
· Warm and welcoming approach, confident manner
· Flexible and able to work weekends as the role involves significant weekend working (but not every weekend as we know how important it is to have a social life!)
We are happy to provide full training to the right candidates (we all have to start a new challenge sometime!) however, it goes without saying that experience would be great. The most important factor is your attitude! Do you want to know more? Do you think what it takes to be part of our great team? Contact us with your CV and why you’d be a great addition to the team.
What’s in it for you? As well as being employed by an award winning, respected and leading independent hotel operator in the area, we are proud and happy to say our team are all paid well above NMW levels for the respective age groups. We also offer:
· Transport to and from work (exclusions apply but let’s talk about your situation first!)
· A birthday treat from the management (well it wouldn’t be a surprise if we told you!)
· Discount on food and drink for you and your family when not in work.
· Uniform you can be proud to wear (but not for a night out!)
· Development opportunities to help your career.
· Treats to make you smile when you reach various length of service achievements.
Job Types: Full-time, Part-time
Part-time hours: 16 - 40 per week
Salary: £9.50-£11.25 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Ilfracombe: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
- reception: 1 year (preferred)
Work Location: One location
Reference ID: SCVREC0423
