Hotel Receptionist Cardiff, Wales
Job description
Full Time Hotel Receptionist
An opportunity has arisen for a Full Time Hotel Receptionist at the Park Plaza Cardiff.
The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120 seater Brassiere style restaurant, a busy bar; modern meeting and event facilities accommodating up to 150 guests for dinner, the Kuku Club for private hire and the luxurious Laguna Health & Spa.
In this role you will be responsible for providing a professional 4 * deluxe front desk service to all our guests and visitors.
Duties Include:
Checking guests in and out of the hotel
Room allocation and management
Answering and directing all phone calls that come into the business
Handling any guest queries and complaints and resolving them effectively and efficiently
Dealing with reservation enquiries
Assisting guests with any special requests e.g., transport, tickets, additional requirements etc.
Processing bills and managing guest payments
Handling show arounds and sale enquiries when needed
Working 5 out of 7 days as per departmental rota
Applicants will need:
IT and telephone experience - ideally with Fidelio Opera
To be able to project a professional personal image
To be numerate, literate and have excellent verbal communication skills
Experience of delivering a high level of customer service
To be well organised, methodical and have attention for detail
Front Desk Reception experience in a similar standard hotel would be preferred
This role is a vital part of our business, receptionists are expected to have an understanding of the business as a whole as the majority of queries come through this department. It is essential that the applicant has the drive to learn and grow within the business. Individuals must show empathy toward guest situations provide the service expected of a 4* deluxe establishment.
We are able to offer a range of benefit including:
Discounted hotel room across the Park Plaza and Radisson brand
Discounted food and beverage
Reduced gym/ spa membership
Monthly passion player (employee of the month)
Full Time, permanent position working 39 hours per week
Candidates must be eligible to live and work in the UK.
Job Type: Full-time
Salary: £21,496.80 per year
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Loyalty bonus
Education:
- GCSE or equivalent (preferred)
Experience:
- Hotel Reception: 1 year (preferred)
- Office: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Hotel Operating System: 1 year (preferred)
- Hotel: 1 year (preferred)
Language:
- English (required)
Work Location: In person
Reference ID: PPC Hotel Rec 0722
