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Job description

We are looking for a friendly and energetic Hotel Receptionist to join our small front of house team.

You will have a range of responsibilities supporting the everyday operation of the Front Desk functions of the hotel, the principal duties, but not limited to, including:

· Conducting check-ins and check-outs;

· Communicating with the Housekeeping, during the morning shift, same as with a Maintenance via WhatsApp private group;

· Managing reservations and queries online, by email, on the phone and in person with a can-do attitude;

· Assisting guests with their requests, enquiries and itinerary planning;

· Keeping the reception areas, lounge and lobby tidy and presentable at all times;

· Ensuring all front office administrative processes are carried out in an orderly and efficient manner;

· Moving and storing luggage when requested;

· Performing a full audit for your shift, to make sure all transactions balanced prior to closing your shift;

· Interacting politely and enthusiastically with all guests, ensuring they receive our friendly and efficient service;

Values from the person that we are looking for:

· We want a pro-active, an experienced Receptionist with a calm, organised approach who brings great people skills, a cheerful disposition and a flexible, can-do attitude. We are looking for someone who has the following attributes:

· Ideally at least one year of experience in a similar role in a high quality hotel or serviced apartments;

· Fluent in English to a native standard (written and spoken);

· A great communicator, with excellent writing skills and a confident telephone manner;

· With computer literacy skills, particularly with Microsoft Office (Outlook, Word and Excel)

· Experience working with a property management system (PMS) and OTA extranets;

· Excellent attention to detail to ensure our high standards are maintained;

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Job Type: Full-time

Salary: £10.42 per hour

Schedule:

• 12 hour shift

Work Location: In person