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Job description

We are a contemporary 103 bedroom hotel, Mercure branded and part of the global Accor group.

We are recruiting for a customer focused outgoing individual to join our friendly reception team. You will have at least one years experience as a Receptionist and will be required to:

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
• Take into account and anticipates guests' needs
• Handle guest complaints with sensitivity and escalate where necessary.
• Takes part in and organises guest arrivals and departures
• Ensures that guest documentation and information is available and up-to-date.
• Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to other members of the department.
• Ensures that information is passed on to other departments as necessary.
• Keeps track of the standard of services delivered, based on guest comments and quality audits.
• Always acts as an Ambassador for the Mercure brand.
• Acts as Duty Manager when required.
• Ensures all guests receive a courtesy call after check in.
• Participate in daily room checks.
• Collates feedback from guests at checkout.
• Ensure that the pricing policy and internal audit procedures are duly applied.
• Maximise revenue by ensuring that the hotel's pricing policy and sales
• Pitches are duly applied in order to optimise REVPAR
• Ensures the brand and/or Group's loyalty programme is promoted to guests
• Ensures that the reception and front of house areas remain clean and tidy.
• Processes, group and individual guest invoicing
• Processes recording and cash operations while on duty
• Ensures cash management is correctly handled
• Ensures the safety of people and property in the hotel by demonstrating an understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Safety
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are reported

In return you will receive a great benefits package including a discount card to book hotel stays worldwide once you have passed probation and have the opportunity to take two free UK bonus breaks for two nights with bed & breakfast.

Job Type: Full-time

Salary: £11.00 per hour

Benefits:

• Company pension
• Referral programme

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person