Hotel Receptionist

Hotel Receptionist United Kingdom

Mallory Court Hotel & Spa, Leamington Spa
Full Time United Kingdom 22800 GBP ANNUAL Today
Job description

**Hungry for development? Or committed to offering progression pathways for your team? We are proud 2023 winners of the Best Training Programme award from the Springboard Excellence Awards 2023.**


What you’ll be doing?

As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.


Yet the role is so much more than that, you’ll work closely with other departments to enhance guest the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.



What you’ll need to be a Receptionist?

  • To have a genuine and warm approach, with stand out people skills;
  • Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like…
  • Good communication skills, and level of English – both written and spoken;
  • The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
  • Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills

What’s in it for you?

We are proud to offer great places to work with our teams at the heart of all we do – we lead with a values led approach towards based on Heart, Honesty, Spirit and Team, which were written ‘by our people for our people’.

Our bespoke Eden Extra’s benefits platform offers:

  • Enhanced annual leave - 31 days annual leave entitlement, rising to 33 days with service;
  • Fairly distributed Service Charge/Gratuities paid monthly;
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways and utilities.
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness video’s and money management tools;
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme;
  • Health plans for dental, optical, alternative health care + 24 hour GP access;
  • Discounted stays, spa treatments, golf and leisure access across EHC properties;
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart; anything from financial wellbeing to domestic violence and family friendly policies; we genuinely CARE about our people;
  • Access to Eden Engage – our employee portal with regular team news;
  • Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE;
  • You’ll also get free parking, meals on duty, uniform etc….but you already knew that, right?!!

Our culture focuses on collaboration so we regularly involve our teams in helping to shape this via:

  • An opinion that counts….regular surveys and forums that ask YOU for YOUR opinion;
  • A ‘You said, we did’ approach so that you know we’re taking your feedback seriously;
  • A commitment to Sustainability & Wellbeing with employee champions in every hotel & HQ;

INDHOTEL

Hotel Receptionist
Mallory Court Hotel & Spa, Leamington Spa

Related Jobs

All Related Listed jobs

Consignment Account Manager UK (F/M/D)
Vestiaire Collective London, England 38325 - 52000 GBP ANNUAL Today

Advise your clients on our item selection guidelines, ensuring you optimise your clients' catalogues to increase sell through rates and maximise their sales.

Regional Talent Administrator
Lidl Northfleet, England 23500 - 30000 GBP ANNUAL Today

You will act as the first point of contact for all queries relating to systems and processes and will support stakeholders to resolve their issues.

Scaffold Labourer/Trainee
AM Scaffolding Services LTD Stoke-on-Trent, England Today

Full time Job 8 hour days all work based in stoke on trent area. Stoke-on-Trent, Staffordshire: reliably commute or plan to relocate before starting work

Customer Team Member
Coop Liverpool, England 10.9 GBP HOURLY Today

Make sure the store is safe, legal and operational youll complete daily checks to make sure the store is safe for our customers, and replenish products while

Tesco Colleague - Huntly
Tesco Huntly, Scotland Today

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.