Job description

About us: we are agile and fun!!

Macdonald Frimley Hall Hotel & Spa provides an excellent balance for combining business with pleasure. The hotel is conveniently located to access the M3 and M25, only 16 miles from Heathrow Airport and a 1 hour 15-minute train ride to Central London. We are also just 10 minutes from Farnborough Airport.

For a truly magical wedding, we can offer venue exclusivity, a wedding coordinator, and some beautiful backdrops for your special day. Business executives needing space to reflect and plan will appreciate the private meeting and conference facilities at Macdonald Frimley Hall Hotel & Spa.

About a role:

As a Macdonald’s Receptionist, you will play a vital role in delivering an outstanding experience to all our guests. You should have a keen eye for detail, an organised approach and a willingness to exceed our guest’s expectations. As a Reception Shift Leader, you will oversee all aspects of the front office (including registration, porter services, connectivity lounge service, telephone services, concierge services, and guest reservations) to deliver a unique guest experience and brings the brand to life.

Outline Job Description:

· Ensure front office staff provide guests with prompt service, professional attention, and personal recognition.

· Manage day-to-day staffing requirements, plan, and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.

· Motivate and engage the team to work towards team goals.

· Ensure staff are adequately trained and have the tools and equipment to perform job duties.

· Support in developing plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

· Serve as the Manager on duty on a rota basis, taking ownership of the safety and security of the Hotel during your shift.

· Ensure the department is compliant with brand standards and action audit feedback promptly and effectively.

· Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.

· Ideally, I have used OPERA or Fourth Hospitality but not essential

This position will include shifts working Saturday and Sunday. Additional hours may be required to support the hotel during our busier periods, including bank holidays.

Salary: £23,000 per annum

Weekly hours: 40

Min 1 year of experience

Benefits:

• Competitive rates of pay at all levels
• Uniform provided
• Parking available on-site
• Free meals when on duty
• Accommodation available on request
• Generous discount on regular room rates
• Referral programme
• 25% off food, drink, and spa treatments across the group
• 20% discount on golf
• Free use of our leisure, pool, and gym facilities at off-peak times
• Auto-enrolment into our pension scheme and life assurance
• Access to the Employee Assistance Programme through Hospitality in Action
• Wagestream app offering a real-time view of accrued pay and access to it

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Sick pay

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Commission pay
• Tips

Ability to commute/relocate:

• Camberley: reliably commute or plan to relocate before starting work (required)

Work Location: One location