Hotel Receptionist Wembley, England
Job description
First impressions are everything! As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Overview of duties
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handles phone calls
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Handles e-mails
Work Experience
· Previous experience in similar role is preferable.
· Friendly, approachable with excellent customer service skills.
· Flexibility in working hours essential
· Basic IT skills
· Full training provided
Benefits include:
- Hotel and food & beverage discounts in Accor properties globally
- Discounts with key partners (e.g. Europcar, Emirates, Eurostar)
- 3 free weekend breaks per year in the UK
- Pension
Job Type: Zero hours contract
Salary: £12.30 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Wembley: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel: 1 year (preferred)
Work Location: In person
