Hotel Receptionist London, England
Job description
Hyatt Place London City East, now recruiting for Hotel Front Desk Receptionist
All the perks you deserve:
- Work-Life Balance by offering Flexible working hours.
- Opportunites to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels & Cycas Hospitality Hotels worldwide
- Wellbeing days
- F&B Discounts of up to 50% in our Hyatt UK Restaurants & Bars
- Recruit a friend scheme - £350
- Uniform Provided and Meals on duty
- Specific Incentive schemes just for our Front office team.
- Work place pension scheme
- Continuous Learning & Development opportunities thought a personilised development plan
* T&Cs apply. * Recruit a friend bonus only applicable if employee passes three months’ probation and are not on their leave of notice. Calculated on Pro-Rata Basis.
About Hyatt Place - London City East
The 280-room Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London - we are now searching for a top receptionist.
How will you shine!
The Front Office Team is responsible for first impressions, this means everything for our guests, you will be the benchmark for customer care throughout their stay. Your genuine warmth will shine through and you will be confident to answer any questions and happy to offer information about hotel services, facilities and the local area. You will go that extra mile to make their stay that even more special. Your ultimate role is to make sure all our guests leave us happy.
What will you be doing?
- Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage
- Becoming a brand ambassador, emboding the ethos and culture values.
- Be a local connoisseur, recomending local amenities, restaurants and events going on in buzzing East London.
- Ensuring that all guests have the appropriate credit facilities established
- Handling all payment transactions and billing
- Assisting guests during their stay and handling guest needs
- Maximising revenue opportunities through up selling
- Providing all required information about the Hotel, available services and facilities.
What we are looking for?
We are looking for a fun and creative team player. Ideally you will have experience in a similar role, preferably in a 4* environment. Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.
With your intuition and dedication to people, you are always striving to deliver a great service for all guests, you will have a warm, people-oriented demeanor, a team-first attitude, Positive outlook and outgoing personality, flexibility, problem-solving skills and multi-tasking ability, the ability to stand, sit or walk for extended periods of time across a work shift.
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About Cycas Hospitality
At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative pan European hotel management company. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!
Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***
