Hotel Receptionist Glasgow, Scotland
Job description
We have a fantastic opportunity for a Hotel Receptionist to join our team at the Hotel Indigo in Glasgow. Previous hotel reception experience using Opera PMS is preferable but not essential as full training will be given.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home in any location.
Your day-to-day
- Be the warm welcome that kicks off a memorable guest experience
- Encourage guests to partake in the IHG rewards loyalty program
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
What we need from you
- Excellent customer service skills
- Prior hotel reception experience preferred but not essential.
- Must speak fluent English
- Good IT Skills
- Secondary Education preferred
Why you should apply
- Annual bonus for all Team Members
- Fantastic career potential with one of the UK's fastest growing hotel operators
- IHG staff rates worldwide and Heeton Employees staff rates Heeton UK properties.
- 2 x yearly complimentary overnight stays in our properties
- Retention bonus on completion of 3 and 6-month service
- Service based annual leave, starting at 28 days including bank holidays up to a maximum 33 days after 5 years.
- Apprenticeships with HIT training
In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
About Hotel Indigo Glasgow
Originally built in the 1800s as one of the city’s very first power stations, a building that lit the path for Glasgow’s development, the Hotel Indigo® Glasgow hotel today puts you close to a new kind of buzz — local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel’s design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It’s a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners’ heads.
Hotel Indigo®
Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world’s largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the ‘arty’ part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood – delivering an experience that is truly reflective of the local culture, character and geography.
