Hotel Receptionist Horley, Surrey, South East England, England
Job description
THE ROLE
As ‘Receptionist’ you’ll be on the front line, delivering on our mission!
You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
WHAT YOU’LL BE DOING
- Top quality Customer service
- Working as part of a great team
- First point of contact for our guests
- Checking guest in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upselling and room sales
- Administration and Technology savvy
- Available to work when the team and customer needs you
WHAT’LL MAKE YOU A GREAT FIT FOR US HERE AT VALOR
On a scale of one to ten, how warm are your welcomes & goodbyes?
When it comes to customer service will you go to infinity and beyond?
We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome!
At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one!
As a receptionist, you’ll be the face of the hotel, greeting our guests day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.
If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you!
WHY JOIN US?
- Award winning employer
- Competitive Salary
- Team member benefit programme
- 50% F&B Discount at any UK Valor hotel
- Many team member celebration events throughout the year
- Healthcare options We pay all team members above the National Living Wage, regardless of age.
- We offer free staff parking and you can take advantage of the Gatwick Hopper bus for free.
- We also offer free meals on duty and lots more..
WHAT YOU’LL BECOME A PART OF
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.
Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.
COMPANY DESCRIPTION
Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
Job Types: Full-time, Permanent
Salary: £22,048.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
